Excellent
Based on 3,948 reviews
Sunlighten, Inc.4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being.Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits.Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.
Sunlighten, Inc. (sunlighten.com) has 3,948 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
3,948 approved reviews, newest moderated first
Will M.
Lindsey was great to work with at Sunlighten She was able to show us the different models that Sunlghten makes and how those compared to other saunas on the market, and there is no comparison! We can't wait to get our Sunlighten Sauna delivered in a couple of weeks!
Amanda W. J.
I had a terrific experience with Sunlighten. The professionalism of my salesperson, AJ Herrera, was inspiring. He was patient but diligent in reaching out to me because he knew my desire to improve my overall health and the health of my family. I never felt pressured and ultimately my representative found a mutually beneficial way to get a sauna delivered to my home. Thank you!!!!
Jessica L.
This was one of the most enjoyable customer service experiences that I’ve ever had. I worked with Tony N. and he made sure to answer my every question and really spent the time making sure I was good with every step of understanding and purchasing my sauna. Thanks Tony, you’re the best! Can’t wait to start using my new sauna!
Lauren M.
Rene was a fantastic representative of the sunlight and family. From our first interaction through purchase, she took extra time to insure she was with me every step of the way. Her enthusiasm for the product and for what it would do for me was absolutely infectious and made the purchasing process one of the most enjoyable experiences I can remember. I certainly hope that anyone wanting to purchase from this company has the privilege of getting to go through that process with Rene!
Janette B.
Excellent customer service given by Noah today concerning my interior lights. (M Pulse Sauna). Thank you so much.
Greg C.
I wanted to love this sauna, but it's not comfortable and not user friendly. This is Sunlighten's largest model and yet, it is not that comfortable to lie down in it. The floating bench seats have a raised rounded edge that doesn't add anything to the experience except for discomfort and the benches themselves are too narrow. The android tablet that controls the sauna is also an issue. It is clunky and the functionality poorly designed. This is an easy fix that should have already have been improved, but for some strange reason, Sunlighten is slow to act. Even the color of the text, like white on gray background is not the best in dim lighting. Saunas are supposed to be relaxing, but this one is overly complicated and unnecessarily so. I am a previous owner of another Sunlighten model that I loved. It was very comfortable and easy to use. However, this sauna is a bit of mess. It is both a hit and a miss, but mostly a missed opportunity. The 3 in 1 wavelength technology is a hit and an improvement on my previous model. The door also closes better, thus retaining more heat. However, everything else about this sauna is a miss. For a sauna in this price range, it should be much more comfortable and much easier to use and unfortunately, that is not the case. Save your money and buy a lower end model. UPDATE: I would like to add to this review that in general, you cannot go wrong with a Sunlighten sauna. If you love using saunas, they make great products and are the best in the infrared category. However, my review of this particular model still stands. A good analogy to illustrate my review better is that the mPulse suana is like buying an expensive car because of the engine and sporty looks only to find that the interior doesn't match the exterior and engine capabilities. If they could put the engine of this model and add it to the interior of my previous Sunlighten model, they would have the perfect sauna. Also, adding spa accessories, such as cushions, does help with the comfort level to some degree, but does not solve the narrow bench issue in general and should not be something every customer must do in order to be comfortable. UpDate: April 6th, 2021: I'm still having issues with this model. We had to get a new part for it and did not receive timely customer service. The part came and now the sauna works again, but all three ranges are now constantly on and we cannot use the programs function. We reached out to customer service but nobody responded. The Android tablet still remains an issue with updates taking 30 minutes and preventing usage when you want to use it and now tonight it will not allow me to login. Realistically, I shouldn't have to login to a sauna in this price range.
Reply from Sunlighten, Inc.Jul 31, 2020
Greg- I would first like to thank you for your valued feedback. We are always trying to improve upon the user friendliness of our saunas and customer feedback and satisfaction is incredibly important to us. I am happy to hear that you feel having all 3 infrared wavelengths in an improvement, but sorry to hear that you aren't able to lay down in your unit comfortably. If you would like to discuss this matter in person and provide additional feedback I would love to hear it. Joseph Rapisarda Director Of Sales 913-890-2865
Geo
I worked with Joe and he made the process super simple for me the whole time. He answered all of my questions, told me everything I needed to know and I could tell he knew what he was talking about. I'm thankful for his help and I look forward to my new sauna!
Kurby B.
I worked with A. J. He answered all my questions completely in professionally it was a pleasure working with him.
