Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

We have a leased solar system with SunPower. We have a total of 45 panels. We are only at the property 6 months in the year so the panels satisfy all of our electric needs regularly. In Oct. 2023, we received a bill from Edison totally $4156.32. This was obviously shocking. It turns out that our solar system had been down due to an equipment malfunction that has now been fixed. SunPower monitors our system and never reported this issue. Our agreement includes a guarantee for production. We contacted Cecille Penales with SunPower to address this situation. To date, we have been completely ignored. It has now been over six months and still no resolution. We involved our attorney, and they ignored him too. If this was a small bill, it wouldn't be worth our time. SunPower is not complying with their lease agreement with us.

“We haven’t generated a single watt of electricity in the past two years, even though we faithfully pay our monthly lease. When there’s a problem, they eventually send someone out, but without the necessary repair parts. Despite our twenty-year lease, they don’t manufacture parts for our aging solar panel. The system broke after seven years, leaving us without any operation for two years. Every 3 to 4 weeks, they dispatch a team to diagnose the issue, but the lack of urgency and available parts is frustrating. Initially, we recommended SunPower to friends and family, but that won’t happen again. Our advice: Don’t use SunPower.” Case number 03657325 Reply to Sun power: This issue has been with an escalation manager for a year, and unfortunately, there has been no progress in the past 4 months. We haven’t received any updates beyond the assurance that they are actively working on it. However, we still lack concrete plans or a timeline for resolution. Could you please advise when we can expect it to be repaired? I’ll be sure to update my review once the issue is resolved.

Very disappointed with SunPower service turnaround. I started my service on 5/10 and on 5/18 one of the panels stopped producing. I logged a case and been chasing to have a technician to come and visit. When selling I was told the service center is nearby and prompt service will be provided. Now the local installer who assured prompt service does not respond to text. At this point I am going to open BBB complaint. 6/14 - As of date, they reassigned Escalation Specialists 2 times. Every time Escalation Specialist is assigned they ask for 3-5 business days. Almost 1 month with no action. Logged BBB complaint and will escalate further. Would not recommend anyone.

I've been with out an accountabliltiy for the lack of solar power for 5 months. Called 5 times this month and get the run around. today I spent 40 minutes attempting to resolve my issue. Rep said someone will call at noon. its almost 10 pm. No call back. My panels are not producing. I am paying over $100 a month to sunpower; and now because the panels aren't producing, owe Edison a considerable amount. They have an agenda and a total disregard for their customers.

I have leased my solar equipment with SunPower for 9 years. I remember a time when SunPower actually called me because my monitoring system was not working properly. Not anymore! Why should they, they receive my energy credits when my monitoring system is not working correctly! My solar monitoring was working intermittently & then not at all. It took a month, three telephone calls to SunPower, when I was told that I might get better service if I called Hooked on Solar directly for repairs. Then, It took 3 1/2 months to diagnose the problem, order parts, delays of personnel to make the repairs. As a result, I owe my electric company $ 1,000.00 for the months & days my monitoring system was not working. I still pay my monthly fee to SunPower. SunPower has gotten credit for the energy produced when my system was not working. I have tried to recoup the losses from SunPower, to no avail. Check your monitoring system daily! Keep a "standing" appointment with Hooked on Solar to prevent scheduling delays for repairs. Ultimately, it costs the consumer!

I bought my home in August and installed a new WiFi network. System hasn't been communicating, yet I'm generating power... who is getting this credit? After numerous calls and attempts to have me correct the issue, the phone reps were as helpful as they could be. I was given the numbers to authorized dealers who could help (3 out of 4 numbers have been disconnected and I left a message for one- still waiting for a call back) one company would come out after wuoting & agreeing o. $300, sent a contract for almost double… just to come assess… it’s now 9 months later, I am still offline and they offer a tech visit for $1,179.00 to upgrade my system... I don’t need an upgrade as it was working until we changed internet providers and just need to get online and they can't help because we own the system that isn't under contract any more. Very sad! Very disappointing! Where is the benefit of owning your system? They should be ashamed!!!! I recevied a response to my Google review that they would escalate... they did and we are back to square one with an operator telling me the technicians do not speak directly with residential customers and the supervising tech would call me back... nothing! Wish I could give zero

Sunpower useage requires internet connection which is pointless when the power is out. Anytime there is a power or internet outage the system goes down- kind of counter productive. Call for assistance and the person has so much background noise dogs kids etc you cant hear anything

Update: I provided my contact details via Trustpilot to SunPower as requested and have heard...nothing. The offer in the follow up from the companyv was not fulfilled - company has my email address but refuses to use it. I filled out SunPower's online form requesting information. Since then, after providing answers to questions via e-mail, I have received multiple phone calls (per day) from SunPower outbound sales staff who claim that they have no record of previous contact with me and attempt to convince me to go through their script of already answered questions, going as far to accuse me of being confused regarding which company I "think" I've previously spoken to (the phone records I have show that this is not the case). The lack of respect for a potential customer's time is quite concerning to say the least.