Reply from Sunstate Moving CompanyMay 1, 2025
We’re sorry to hear you were dissatisfied with your moving experience, and we appreciate the chance to clarify what occurred.
The initial estimate of 2,000 cubic feet was provided by United First Class Moving, the broker, based solely on the information and photos you submitted. However, when our Sunstate Moving crew arrived, it was clear that the actual shipment was well over double the estimated volume. This included over 100 additional items, large/heavy equipment such as motorcycles, quads, a 300+ lb toolbox, and many unpacked items requiring full-service packing.
Due to this, the job required two full days of work with extra labor and materials. All revised charges — which were based on the actual cubic footage, added packing, and special handling — were fully explained, agreed upon, and signed for prior to loading. The final cost did not triple, and we even offered the option to move only the originally estimated items to stay within the original quote, which was declined.
To help ease the situation, we applied a $500 discount as a courtesy, and also arranged for a one-day guaranteed straight delivery — a premium service to ensure your items arrived without delay or transfer.
Additionally, we provided one month of free storage at no charge. When that period ended, our team reached out to confirm whether you were ready for delivery or wanted to extend the storage — we did not wait until the last moment.
We strive to treat every customer with professionalism and care, and we expect the same for our team. Unfortunately, our crew did report being treated with disrespect during this job, which is never something we take lightly.
It’s important to note that when working with a broker, the accuracy of the initial inventory list is the customer’s responsibility. We acted in good faith, performed substantial extra labor, and took multiple steps to accommodate your situation.
We are always willing to work toward solutions, but we also believe in sharing the full and accurate story.
— The Sunstate Moving Co. Team