Excellent
Based on 388 reviews
Sun Valley Saunas4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Daniel T.
The lady I worked with was awesome, unfortunately I can not remember her name. She was very helpful in making my decision for what kind of a sauna to get for our house. She even went the extra mile to make sure I was getting the updated version with the touch control pad. I loved working with her.
Reply from Sun Valley SaunasJul 10, 2025
Thanks so much, Daniel! That was Aryanna you were working with - I'll make sure she sees this. Thanks again!
jan A.
Great communication, very professional
Tom M.
Delivery time was 3 months.
Reply from Sun Valley SaunasJul 3, 2025
Tom - you ordered a sauna that was out of stock. The product page stated that it was out of stock and we called you and confirmed you were ok with the long wait when you placed your order. You said you were ok with it. Feel free to give me a call to discuss if there's anything else we didn't do that we should have.
Andrea H.
Ended up not using them. The color was grey which is different from my sauna rocks. There was a lot of very large rocks and would not fit into my drop I needed small ones to fill gaps and were not even in the size range in the description. After several rinses the rocks still produced dust.
Reply from Sun Valley SaunasJun 24, 2025
Andrea - looks like you aren't happy with the sauna stones you purchased from us. They are the Huum stones that you purchased. I'm sorry they didn't work out for you. I'll give you a full refund on this order.
GG
Great customer service. Love my sauna.
Reply from Sun Valley SaunasJun 23, 2025
Thanks GG! Love to hear it!
Joe E.
Delivery was 2 months delayed. (We did not know it at the time we placed the order that the unit was on back order. No representative told us that.) One of the heat lamps was not functioning. A replacement lamp has been requested and delivered but we have not yet installed the new lamp.)
Reply from Sun Valley SaunasJun 18, 2025
Joe - The Dynamic Saunas Lugano you purchased was out of stock when you bought it. It stated that on the product page and we confirmed that with you over the phone when you purchased the sauna. You told us you were ok with it. I'm not seeing any communication from you regarding the heater malfunctioning. Please give us a call and we will get it working or send out a new heater.
Terry C.
Staff very knowledgeable and answered all question. Explained how ordering and delivery process would go and it happened exactly as explained!
Reply from Sun Valley SaunasJun 17, 2025
Thanks so much Terry!
Analia G.
Unfortunately, I’ve not had an opportunity to set up my new sauna and cannot speak to that. As a company, however, Sun Valley Saunas provided stellar customer service. Aryanna was so helpful and responsive!
Reply from Sun Valley SaunasJun 14, 2025
Thanks Analia! Let us know if you have any issues with the sauna.
