Excellent
Based on 174 reviews
Superior Cruise & Travel4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Cruise & Travel has been helping people save money and travel the world since 2000. Our expert travel agents are conveniently located throughout the US in larger metropolitan cities like Boston, Dallas, Miami, and New York will assist with any and all travel planning no matter the situation. Whether planning a family trip to Disney, a destination honeymoon getaway, or a weekend trip to Vegas; Superior Cruise & Travel will find the best travel deals possible. Backed by our price match guarantee, we offer a variety of all inclusive cruises and luxury vacation packages at affordable rates; usually beating any competitors price by $100 on average. In addition, we are the only top travel agency that offers payment plan options with low deposits and no additional service fees. Our numerous online 5 star reviews, A+ BBB rating, and loyal customer base is what makes us proud providers in the travel industry. Visit superiorcruiseandtravel.com for more info.
Superior Cruise & Travel (superiorcruiseandtravel.com) has 174 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
174 approved reviews, newest moderated first
Chae
Just booked another trip through Mark.He is awesome and answers all my questions. I also really appreciate his opinion which I tend to ask for a lot because I can be indecisive : ) Thanks Mark!
Reply from Superior Cruise & TravelJan 31, 2019
Chae, Your review of Mark and our agency is well appreciated thanks for your continued loyalty of our agency
Michelle
Wanda Coar was the greatest she made the process simple and easy and kept me informed through the entire process.
Reply from Superior Cruise & TravelJan 31, 2019
Michelle, We are so pleased to hear how well Wanda did on your vacations thanks so much you the kind review
Don
Sharyl just put a trip together for me that in includes 20 people, in her normal grand style! Four Years ago she pulled a rabbit out of a hat to save a trip for 17 people that was compromised by a construction failure on a new resort. I look at her as an old friend, and Trust her results!.
Reply from Superior Cruise & TravelJan 31, 2019
Don, We are very thankful that we continue to earn your business and trust. Thanks again
Lindsay W.
On Friday, July 12, 2019, I wrote a review on Trust Pilot about how the poor communication of Superior Cruise and Travel led to a lot of extra costs and aggravation on my recent trip. Superior Cruise & Travel left me a voice mail and also sent me an email on July 12, 2019 that did not address the issues accurately, stating "I know exactly what you're trying to do." I was trying to resolve several matters. I was told that I was engaged in slander even though I provided them with documentation to support my concerns. I also posted a review here on Trust Pilot on Friday, July 12, 2019 that summarized my main concerns. This morning, July 16, 2019, I received a letter from an Albuquerque attorney (where I live) stating "We have forwarded these emails to the local Albuquerque authorities to investigate potential criminal activities. The owner of the company demands a complete withdraw of negative reviews within 24 hours otherwise a civil/criminal case will be filed with the local district attorneys office." I do not know where this company is based - that is to say, in which state their corporate offices are - since on July 10, 2019 "Superior Cruise and Travel" told me via their website's "chat" function, they would not provide to me the business address. I doubt Superior Cruise and Travel is based here in New Mexico, so I wonder how and why so quickly they located and hired local counsel? I have withdrawn that review of July 12, 2019. Wow - I just saw their strange response that I was "not a customer." How would they explain this confirmation of my trip (and my payment for it, of course).... Travel Itinerary Travel Impressions Reservation # L7B100TP Departure Date 6/23/2019 Thank you for choosing Travel Impressions SUPERIOR CRUISE AND TRAVEL (800)9928064 Passengers Lindsay S Waite.... I have no intention of continuing this fight - they have enough bad reviews as it is.
Reply from Superior Cruise & TravelJul 16, 2019
This person has never been an customer or client of our agency. She called to threaten our agency into giving her money otherwise she would post negative reviews through online. We believe she is either a competitor or scammer. We declined sending her any money she then left a bad review
Michelle
Wanda Coat was wonderful. She listened to what kind of vacation I wanted and what activities that we could do. We are taking my 70 year old Dad to experience stuff on his bucket list. Hopefully we will have many more to go and do and see.
Reply from Superior Cruise & TravelJan 26, 2019
Hi Michelle, Thanks for the review of Wanda and our agency I am so happy to hear your trip went well, we look forward to assisting you again in the future.
David of Southern M.
Excellent- no reservations! Fred was outstanding!Fred was right on top of what I needed! Found the flights I requested! Superior Cruise & Travel is where I will go for all my future trips.
Reply from Superior Cruise & TravelJan 26, 2019
David, Thanks for your kind words and we look forward to working with you again, remember we book vacation packages to most worldwide destinations and all of our repeat clients get additional discounts
Dominic
Erica was quick to find an amazing deal that fit all of the criteria I asked for. She was friendly and informative. I've worked with her before, so she was my first choice, and I will work with her again.
Reply from Superior Cruise & TravelJan 25, 2019
Dominic, Thanks for let us know how great Erica did for you, we are so pleased you have come back with us it means a lot.
Tom
Patient, competent and very personable.
Reply from Superior Cruise & TravelJan 25, 2019
Tom, Your review means a lot and happy to hear things went well
