Great
Based on 108 reviews
Superior Hair Extensions Global4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Hair Extensions US provide luxury 100% Human Hair Remy Hair Extensions across both customers and salons for over 20 years.We have dominated the New Zealand Market and are making our way to the rest of the World!We specialise in temporary and permanent extensions, We offer over 15 different methods across 38 shades from 14inch to 26inch!Our factory direct-to-consumer company, allows us to pass the savings on to you!Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth! We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers!We stand by our moral code of Sustainably made and ethically sourced products. SHOP CLIP IN EXTENSIONS SHOP ULTRA SEAMLESS TAPE INS SHOP ALL COLLECTIONS
Superior Hair Extensions Global (superiorhairextensions.com) has 108 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
108 approved reviews, newest moderated first
Chelsea W.
Easy to work with! Excellent hair quality. Fast shipping
Reply from Superior Hair Extensions GlobalJan 9, 2026
Thank you so much for your kind words! 💛 We’re so happy to hear you found us easy to work with, loved the hair quality, and enjoyed the fast shipping — that’s exactly what we aim for! ✨ We truly appreciate your support and can’t wait to assist you again anytime you’re ready for your next glow-up! 💕 — Team Superior Hair ✨
Kimberly B.
Fast delivery! Hair was just as pictured and I love the quality of it . And the time to install was cut in half !!!
Reply from Superior Hair Extensions GlobalJan 9, 2026
Thank you so much for your lovely feedback! 💛 We’re so happy to hear your order arrived quickly, the hair was exactly as pictured, and that you’re loving the quality! ✨ Even better that it cut your install time in half — we love hearing that! 🙌 We’d absolutely love to assist you again anytime you’re ready for your next hair transformation! 💕 — Team Superior Hair ✨
Susana G.
Es una estafa muy poquito pelo por tanto dinero además se enreda
Reply from Superior Hair Extensions GlobalDec 15, 2025
Thank you for sharing your experience with us. We’re really sorry to hear you’re feeling disappointed — that’s absolutely not the outcome we want for any customer 💛 Our extensions are made from 100% human hair, and fullness can vary depending on the product type, weight, and how it’s installed or styled. Tangles can sometimes occur if the hair hasn’t been matched to the right method, length, or aftercare routine, but we’d genuinely love the chance to look into this properly for you. If you’re open to it, please reach out to our support team [email protected] with your order number and a couple of photos or a short video of the hair. We can review this with our quality team and work toward a solution, whether that’s guidance, an exchange, or another option that leaves you feeling confident and happy with your purchase. We care deeply about our products and our customers, and we’d really appreciate the opportunity to assist and make this right for you. 💕 — Team Superior Hair ✨
Heidi W.
Ordered a color ring. Came fast and had to sign for delivery.
Reply from Superior Hair Extensions GlobalNov 21, 2025
Thank you so much for your feedback! 💛 We’re glad to hear your colour ring arrived quickly and safely — we always want to make sure your items get to you securely! ✨ If you need anything else or have more questions, we’re always here to assist. 💕 — Team Superior Hair ✨
Katie
The product I wanted and ordered was apparently out of stock, so they offered to send me another product that they said I could color. The hair does not accept color. It is sealed and shades eq full processing time slid right off.
Reply from Superior Hair Extensions GlobalNov 21, 2025
Hi Katie, Thank you for reaching out and for your patience. We truly apologize for the mix-up regarding the product and the colour process not working as expected. We understand how disappointing this must be, especially after our team suggested an alternative. As we’ve discussed via email, we’d love to work with you to find a resolution, whether that’s a replacement, refund, or another solution that works best for you. Your satisfaction is our priority, and we’re committed to making it right. Please feel free to respond to our email, and we’ll ensure this is taken care of promptly. — Team Superior Hair ✨
Tiki P.
Beautiful hair quality, very soft and shiny and the delivery was fast, I will definitely purchase again.
Reply from Superior Hair Extensions GlobalNov 21, 2025
Thank you so much for your lovely feedback! 💛 We’re so happy to hear you’re loving the beautiful, soft, and shiny quality of the hair, and that your delivery was fast! ✨ We’re thrilled to know you’ll be purchasing again — we can’t wait to assist you for your next hair glow-up! 💕 — Team Superior Hair ✨
Tiffaney H.
I’m very disappointed with this company. Their website said the product was in stock, but that clearly wasn’t true. After placing my order, I found out nothing ships for weeks. They advertise 5–7 day shipping, but it’s actually closer to 14–20 days, which is completely misleading. Mind you I ordered from the “LA Warehouse saying it was in stock” and it takes 5-7 days for shipping! I did NOT order hair that was NOT in stock from the LA warehouse. If it’s not in stock it needs to say “not in stock” That way the stylist can plan on the time frame for shipping. All the hair I ordered said it was in stock in the LA warehouse which clearly was not. If the company was honest about their shipping timelines and inventory, I wouldn’t have ordered in the first place. Instead, I was left waiting, with no helpful updates and no clear communication. Very frustrating process .
Reply from Superior Hair Extensions GlobalOct 31, 2025
Hi Tiffaney, Thank you for your review. I’ve checked your order. It was placed on 21 Oct with S&F Shipping selected at checkout. S&F ships from our China warehouse, which was shown by the stock indicator at checkout. Your order was dispatched on 23 Oct and is now delivered. S&F’s window is 7–14 business days (weekends excluded), so this delivery was within the stated timeframe. Our 5–7 day estimate applies to items dispatched from LA only. For faster US delivery next time, please select LA Dispatch or DHL Express at checkout. Thanks again for the feedback as it helps us keep making our shipping timelines clearer. If anything remains unresolved, please contact [email protected] The Superior Hair Team
Riya P.
I have been trying to contact the company multiple times about my order. I bought from this company because they have same day dispatch. They keep telling me my order has been dispatched and ignoring my other questions when it clearly says on the tracking that my order has not been received by USPS. I don’t know why it’s difficult to get a consistent answer from them. I would be happy to amend this review if I could get a straight answer from anyone.
Reply from Superior Hair Extensions GlobalNov 21, 2025
Hi Riyah, We’re truly sorry to hear that your experience hasn’t been up to the standard we strive for. This is not the level of service we want you to have. We’ve sent you an email and are currently awaiting your response so we can resolve this issue for you as quickly as possible. We understand your frustration with the tracking, and we’re committed to providing you with a clear and consistent answer. Please rest assured, we’re here to assist and make things right! Thank you for your patience, and we look forward to resolving this for you. — Team Superior Hair ✨
