Supliful Reviews | Read Customer Reviews of supliful.com

Supliful Reviews | Read Customer Reviews of supliful.com

Supliful reviews

426 approved reviews, newest moderated first

Liliana B.
Aug 13, 2026
I had the opportunity to receive very…
I had the opportunity to receive very good technical support last week while I was connecting and setting up my Shopify store. During the setup, I somehow ended up using a different email address, although I wasn’t aware that I had changed it or how it happened. When I later tried to access my Supliful account using my usual email, I couldn’t get in. I initially thought there was simply an issue with my login. I contacted Supliful’s support team, and they asked me to confirm the email address I was using to access my account. That’s when they discovered that my Supliful account was actually associated with a different email address — the one I had used while setting up Shopify. They helped me identify what had happened and get back into my account. I really appreciated their patience and willingness to help throughout the process. Since I’m still learning how to manage and connect different platforms, having a support team that takes the time to look into an issue and help you understand what happened makes a big difference. Overall, it was a very good support experience for me.
Reply from SuplifulAug 14, 2026
Hi Liliana, Thank you so much for taking the time to share your experience! We’re really glad our Support Team was able to identify what happened and help you regain access to your account. We truly appreciate your kind words and are excited to have you building with Supliful. Wishing you lots of success with your store!
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SmartVendors
Aug 8, 2026
Terrible Experience!
We had a terrible experience with Supliful. They promise all the help needed to launch private-label supplements—selling you an annual subscription plus a 5-label design package (around $700)—but once the process begins, they take 4–5 days to reply to every email. It took them a month just to design the first label, and when Amazon asked us for lab test results, they told us that was our problem. We paid for a sample bottle of the supplement we were launching with them so we could send it to one of the labs Amazon recommends, but a month went by and we never received the sample. We tried to cancel the subscription and get a refund, since we were cancelling due to their failures, but they told us no refunds were issued. It’s a scam! UPDATE: You responded quickly to our review, yet it took up to five days for you to reply to our emails. Regarding the sample order: we did cancel it after waiting 22 days because it never arrived. In your response, you stated that the test required by Amazon was our responsibility—but how could we possibly conduct a test if you never sent us the sample?
Reply from SuplifulAug 10, 2026
Hi SmartVendors, We’re sorry to see this review, but several points here do not accurately reflect either the service you purchased or the communication documented in your account. Before purchasing, we encourage all customers to review what is included in our services and our Terms of Use. Supliful does help merchants launch their products, including product setup, label design, store connection, and ongoing support. However, platform-specific laboratory testing is not a service we advertise or offer on a merchant’s behalf. For products sold through Supliful, we can provide the available Certificates of Analysis (COAs). If a third-party marketplace such as Amazon requires additional or specific laboratory testing beyond the documentation we provide, arranging and paying for that testing is the responsibility of the product owner. Supliful does not currently have a direct integration with Amazon, and nowhere in the service you purchased do we state that we will conduct Amazon-specific laboratory testing on your behalf. Regarding your sample, we checked the order and it appears to have been cancelled, which is why it was not delivered. If an active order has not shipped within 5 business days, we ask customers to contact our Customer Support team through the chat bubble or at [email protected] so we can investigate and assist. We also personally reviewed the complete conversation on your Label Design page. Our records show that our designer responded to your messages within 24 hours. As communicated throughout the process, each design review or revision can take 2–4 business days, which is also disclosed when purchasing the service. The conversation also indicates that you were satisfied with the final result. We absolutely understand that discovering additional Amazon requirements can be frustrating. However, we believe it is important to distinguish between a service failing to deliver what was purchased and a third-party marketplace requiring services or documentation that were never included in the purchased service. For these reasons, we strongly disagree with characterizing Supliful as a “scam.” UPDATE: Our Support Team aims to respond to all emails within 24 hours. In this case, however, your email was unfortunately filtered into our spam folder, which resulted in us discovering it later than we should have. We sincerely apologize for that. That said, after reviewing the communication history, we were unable to find a request to cancel this particular order. Additionally, an order cannot be cancelled directly through the system after 22 days, so we would like to investigate exactly what happened here. Please reach out to our Support Team at [email protected] so we can review the case with you in detail. If we determine that the issue occurred on our side, we will be happy to ship the order to you free of charge.
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DAY H.
Aug 7, 2026
Slow shipping, outsourced support
Fulfillment is slow orders regularly take way too long to get a tracking number. Customer support feels completely outsourced. Same profile picture every time, but clearly different people behind it. No one knows what the last person said. You end up repeating yourself from scratch on every ticket.
Reply from SuplifulAug 10, 2026
Hi there, Thank you for sharing your feedback. We’d like to clarify a couple of points, as some of the information in this review is not accurate. Our Customer Support team is in-house, and we do not have multiple people operating under the same profile or identity. Each support ticket is treated as a separate conversation. Unless there is a specific reason to reference a previous case, our agents will respond based on the information provided in the current conversation. For straightforward requests, such as asking when an order will ship, reviewing unrelated previous tickets would unnecessarily slow down the response process. This is why some context may need to be provided again when opening a new ticket. Regarding fulfillment, some products can occasionally experience longer processing times due to unexpected spikes in demand or other fulfillment constraints. However, the majority of orders are fulfilled within our communicated timeframe of up to 5 business days. We understand that delays can be frustrating, and we’re always working to improve both the fulfillment experience and the continuity of our support.
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Dakoda G.
Jul 22, 2026
No transparency, too many inconsistencies
RUN! Do NOT use this company. They will change the price of the monthly subscription whenever they see fit. They will not tell you nor give you a heads up. A price jump of $20/month? For what? There is "live" chat for pro members, but no one is there on the other end. They don't care about their customers, only $$. After 2 years of being with this company and giving them the benefit of a doubt, I'm done. So not worth it, especially at almost $50/month! RUN
Reply from SuplifulJul 23, 2026
Hi Dakoda Goods, Thank you for sharing your feedback. We're sorry to hear that you feel this way, but we'd like to clarify a few points for anyone reading this review. The statement that we increased your membership price without notice is simply not accurate. Before the membership changes took effect, we sent multiple email notifications to all customers on the $29 plan, explaining the upcoming changes well in advance. In addition, we provided a 3-month grace period, during which existing members continued paying $29/month, even after our new pricing was introduced. This gave everyone ample time to review the changes, cancel their subscription if they wished, or switch to our Free plan, which remains available for customers who don't require paid fulfillment features. Regarding live chat, our team is available to assist customers 24/5 on the working days, although response times may occasionally vary depending on demand. We continuously work to provide the best possible support experience. We're always open to constructive feedback, but we also believe it's important to ensure that public reviews accurately reflect the facts. We genuinely appreciate the two years you spent with Supliful and wish you all the best in your future endeavors.
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NF
Jul 21, 2026
Worst company I have ever dealt with
Worst company I have ever dealt with. . they cant figure out how to just get a better customer service team to handle things. who tf makes some new migration label system and then has the customers need to manually edit the labels or orders wont ship. oh and even better u can use their ai that will cost 1.50 to fix ur label for you, which u would assume would work especially when u make us pay for it! but it doesnt work at all! its garbage and wtf is migration of labels anyway my labels are not fkng birds they dont need migrating just ship the damn orders
Reply from SuplifulJul 21, 2026
Hi NF, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to have your orders delayed. The label migration was a significant platform update designed to improve our fulfillment process and allow us to process orders more efficiently as we continue to grow. We understand, however, that the transition created extra work for some of our customers, and we sincerely apologize for the inconvenience. We also experienced a few technical issues during the rollout, including with the AI label migration tool, but we're happy to share that these issues have since been resolved. If you're still experiencing any problems with your labels, please don't hesitate to reach out to our support team via the chat bubble in your Supliful account or by emailing [email protected]. We'll be happy to investigate and help get everything back on track.
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Damien C.
Jul 4, 2026
Not so great and bait and switch tactics
I find it funny how many great reviews there are..these people either have low expectations or really have never dealt with a great company. SMH. Not a pleasurable experience from the start. They use the old bait switch tactic as well. 1st there was a simple no fee program that you could utilize, then that went to a monthly membership program 29.95 well now they switched that to 49.95 program yet through all of this they fail to have product, fail to communicate with you and always make excuse. Their ceo loves to brag about the company and capitalization and revenue increases on linked in ...but never mentions how he keeps raising the monthly membership fees..yet they fail to perform up to that level. Now they changed their label requirements and guess who gets to pay for that transition you...oh yeah they off 3 free migration while at the same time making it more difficult to design or update your own label.. That's dirtball tactics....fortunately I have never really pushed an online presence for my products and just kept it in house. The early on BS kept me from really focusing on the products as I never fully trust them to be a decent business partner and their tactics clearly demonstrate that.
Reply from SuplifulJul 8, 2026
Hi Damien, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. However, we'd like to clarify a few points for anyone reading this review. First, Supliful has switched to the paid membership plans, including a $49/month option, a long time ago. More recently, we introduced a Free plan, while the previous $29 plan was converted into a free tier with fewer benefits. Our membership options and included features are clearly outlined before customers subscribe. With the Free plan, you can build your brand, create products, and set up your store at no cost. Order fulfillment, however, is part of our paid membership, which is how we're able to provide manufacturing, warehousing, fulfillment, and ongoing platform development. Regarding the label migration, we understand it caused frustration for some users. We did experience a few technical issues during the rollout, but these have since been resolved. We also provide downloadable design templates, allowing merchants to create or update their labels in professional design software such as Photoshop or Illustrator if they prefer, without purchasing a migration service. Like any growing platform, we continuously improve our products and services. While we understand that not every change will be welcomed by everyone, we're committed to being transparent and to providing the best possible experience for our merchants. We genuinely appreciate all feedback, as it helps us continue improving our platform.
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Brittney S.
Jul 1, 2026
I can’t say enough great things about…
I can’t say enough great things about Supliful! From the quality of their products to how easy they make the entire process, they’ve exceeded my expectations every step of the way. The platform is user-friendly, fulfillment is fast, and the products have been consistently high quality. What I appreciate most is how simple they’ve made it to build and grow my brand without the stress of managing inventory. Their customer support has also been responsive, professional, and genuinely helpful whenever I’ve had questions. If you’re looking for a reliable print-on-demand supplement partner that delivers quality and excellent service, I highly recommend Supliful. They’ve been an incredible resource for my business, and I look forward to continuing to grow with them!
Reply from SuplifulJul 2, 2026
Dear Brittney, We are thrilled to hear that Supliful has been reliable and helpful in your journey to grow your business! We'll make sure to do our best to assist you with any enquiries and offer even more helpful features in the future. Here's to continued success! Yours truly, The Supliful Team
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ALDINO S.
Jun 23, 2026
Supliful
Supliful: Dropship Supplements is an excellent platform for anyone who wants to start a supplement brand without dealing with inventory, manufacturing, packing, or shipping. The platform makes it simple to create private-label supplement products, customize your branding, and sell directly to customers while Supliful handles fulfillment behind the scenes. What I like most about Supliful is how beginner-friendly it is. It gives entrepreneurs, fitness professionals, influencers, and online store owners a practical way to launch their own supplement business without needing a warehouse or large upfront investment. The product options are strong, the branding process is simple, and the dropshipping model makes it easier to test products before scaling. Supliful is especially useful for people who want to build a wellness, fitness, or nutrition brand quickly. Instead of spending months searching for manufacturers, ordering bulk inventory, and managing logistics, you can focus more on marketing, customer trust, and growing your brand. For a business owner who wants a cleaner and faster way to enter the supplement industry, Supliful is a great solution. Overall, Supliful: Dropship Supplements is a powerful platform for building a private-label supplement business with less risk and less stress. It is a smart option for entrepreneurs who want professional-looking products, simple fulfillment, and a faster path to launching their own brand.
Reply from SuplifulJun 24, 2026
Hi Aldino, Thank you so much for your thoughtful and detailed review! We’re so happy to hear that Supliful has made launching a supplement brand easier and more accessible for you. Our goal has always been to remove the complexity of inventory, manufacturing, and fulfillment so entrepreneurs can focus on what truly matters - building and growing their brand. It’s especially rewarding to know that you value the beginner-friendly experience, flexible branding options, and the ability to test products with lower upfront risk. Supporting creators, fitness professionals, and business owners on their journey is exactly why we do what we do. Thank you for your trust and recommendation - we’re excited to continue being part of your brand’s growth and success!
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