Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Surfside Supply
Comfort Above All At Surfside Supply Co., we live by one simple promise: Comfort Above All. Since 2013, we’ve been designing premium casualwear that captures the effortless spirit of East Coast living—easygoing, versatile, and made to move with you. Crafted for Life’s Laid-Back Moments Whether you're headed to the beach, grabbing coffee, or unwinding at home—Surfside is made to feel like your favorite day. Every detail is designed for comfort, with soft-touch fabrics, relaxed silhouettes, and timeless coastal vibes. New York Roots. Coastal Soul. We’re based in NYC but inspired by the sand, sea, and sun-soaked towns that define East Coast style. Our pieces bring together elevated simplicity with the ease of vacation wear. 60-Day Free Returns We stand behind our gear. If you’re not completely satisfied, we offer free returns within 60 days—no stress, no hassle. Join the Surfside Community Discover exclusive drops, behind-the-scenes stories, and style inspo: 📸 Instagram 🎥 TikTok 📘 Facebook ▶️ YouTube 🛍️ surfsidesupply.com 📞 Contact Us 🔄 Start a Return
Surfside Supply Co. (surfsidesupply.com) has 177 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Hi Donald,
Thank you for sharing your feedback with us, and we’re sorry to hear that the t-shirt didn’t meet your expectations in terms of quality and fit. We strive to provide high-quality products, and we regret that this wasn’t reflected in your experience.
We’d love the opportunity to make this right. Please reach out to our customer support team at [email protected] so we can assist you with an exchange or refund. Your satisfaction is important to us, and we appreciate the chance to improve.
CH
Charlie H.
Bad experience
I ordered a shirt through this company on 8/19/2024. First of all, the order was not shipped to the mailing address I provided. I got an email update that it was delivered to a CVS store a couple blocks away, for whatever reason. I walked over to pick it up, and they told me that they had not received it yet and that I should come back in a few days. I came back and they had it, although I had to wait about 20 minutes for them to retrieve it from the back room. This was not a huge issue, but I have no idea why you couldn’t just ship it to my apartment as I requested.
When I finally received the package, I opened it to find that I had been sent a completely different item than what I ordered. I still wasn’t too frustrated at this point, mistakes happen, it’s not a big deal.
But I contacted support via email, thinking they would just send me the item I wanted and that I wouldn’t have to do anything myself beyond requesting that. The rep gets back to me and tells me that I need to, myself, print out a shipping label, re-package the incorrect item, and ship it back to the sender, and that they won’t send me the item I wanted until they received the return (even though I took pictures of the item I received to prove that I did in fact receive the wrong product). As compensation for the mistake, they sent me coupon code for 20% off my next order. At this point, I was extremely annoyed. They essentially said “We messed up. Please take time and effort out of your day to fix this for us. And as an apology for the inconvenience, you get to spend more money at our store!” I know the customer service rep was probably just following protocol, but I think this is the wrong way to do business.
I wrote back and complained about this, and the rep apologized and gave me a $10 refund from the price I originally paid. I guess that’s something, but I do not have a printer, and would have to find one, and then go through the process of sending it back. This just does not feel worth it to me to go through all of this for a shirt I kind of liked from a company I had never heard of previously until I saw an ad online. Mostly out of principle, I’m taking the $10 and keeping the incorrect item (even though I don’t really want it).
I actually have worked in the past with successful e-commerce businesses, and I think there are a lot of things you all need to figure out if you want to make it as a business. I will not be purchasing any of your products again in the future.
Reply from Surfside Supply Co.Sep 27, 2024
Hi Charlie,
Thank you for your recent order and for taking the time to provide such honest feedback. We sincerely apologize for the frustrating experience you’ve had with us.
After reviewing your order, it appears that UPS redirected your package to the nearest UPS Access Point due to delivery issues at your address. Unfortunately, that part of the process was beyond our control, but we understand how inconvenient it was for you to retrieve the package.
Regarding the mix-up with the item you received and the initial resolution offered, we agree that we could have handled this situation better. While we do require the incorrect item to be returned in order to process an exchange—due to past issues where items were not returned—we realize this added an extra burden on you. The UPS store can assist with printing the prepaid label if needed, but we understand that this was not made clear or convenient.
Given your feedback and the inconvenience caused, we’ve issued a full refund for your order. Please keep the incorrect item you received. If it’s not something you want, feel free to donate it or pass it along to someone who might enjoy it.
We genuinely appreciate your patience and again apologize for the trouble. We hope you’ll consider giving us another chance in the future. If you have any further questions or concerns, don’t hesitate to reach out.
Best,
Surfside Supply Co.
TW
THOMAS W.
100 percent satisfied
100 percent satisfied
BS
Benjamin S.
Cool stuff
Cool stuff, great fit!
KH
Kelly H.
Perfect fit
Perfect fit - my husband is a solid XL. Quality vest 👍👍
Reply from Surfside Supply Co.Sep 16, 2024
Thank you so much for the kind review! We’re thrilled to hear that the vest was a perfect fit for your husband and that you’re happy with the quality. Your feedback truly means a lot to us! If you ever need anything, don’t hesitate to reach out. We hope to see you shop with us again soon!
PS
Patrick S.
The worst material known to mankind
The worst material known to mankind. Scratchy, crunchy and itchy. Felt like the worst scrubs I've ever touched and it is supposed to be an ultra soft blazer.
Reply from Surfside Supply Co.Sep 16, 2024
Thank you for your feedback, and we’re truly sorry that the blazer didn’t meet your expectations. We understand how important comfort is, and we apologize for the experience you had with this item.
We’ve already processed a full refund for your purchase, and as an alternative to returning the item, we kindly ask that you consider donating it to a local organization in need of clothing or gifting it to someone who might enjoy it.
If you have any further concerns, please don’t hesitate to reach out. We value your business and appreciate the honest feedback.
AS
Ashley
Don’t order
Would not recommend ordering from this company. Sizing is off. Store owner was very rude. Slow shipping. Materials and quality are inconsistent. Bummed because I loved the designs.
Reply from Surfside Supply Co.Sep 2, 2024
Hello, thank you for your feedback. Would you mind sharing more information with us regarding your order? We cannot find you within our system. If you have any questions, please contact our customer support team via email: [email protected]
JU
Justin
Their website is unusable
Their website is unusable, and their product sizing is way off on the small side. I would not recommend ordering from them.
Reply from Surfside Supply Co.Jun 20, 2024
Thank you for your recent order from us and this feedback. We deeply apologize for the issues you have experienced when shopping with us, along with our return system not working as intended. Our customer service team will be in touch soon regarding your most recent email and we hope you enjoy your exchange once it arrives. If you have any further questions, please feel free to reach out.
