Sur La TableReviews of surlatable.com

Staff responded immediately to concerns and they were super empathetic & followed up quicly. You can tell they don't use AI for customer service. Great Job!

I had orders going to different addresses for Christmas. I was able to split my order with the assistance of the employee that answered my phone call.

I had an Issue with some bowls that I purchased and Sur La Table rep Analhi Martinez helped me out and sent replacements. When they arrived one had a minor defect and Analhi sent a replacement for it the same day I reached out. Very impressed with the quickness of the response as well as the willingness to resolve it. Very satisfied with the product and service. Thank you

I needed to make a return, and Alex (Eduardo Alexandri) helped me every step of the way. He always answered my email questions promptly and kindly. Sur La Table is a great company for kitchen needs and a great staff, online and in my local store.

I bought some Christmas gifts online to pick up in-store. I found out the next day that it went on sale, and I've requested that I get a price adjustment on 4 items at the time of pickup. The sales representative, Irlanda Hernandez, was great and fast in giving me the difference back to my account. I really appreciate businesses that cater to their customers' needs. I have been a customer at Sur La Table for so many years now, and I will continue shopping here. Thank you to all the ladies who work there.

Working with this company reminded me of what it used to be years ago, fantastic customer service. I had to call twice (not due to anything the company did) and both Associates were outstanding and really help me solve my problem. Most impressive is everything happened quicker than anticipated. Everything I requested was taken care of immediately. The last person I dealt with was Roberto Acevedo and like the prior associate, very courteous and helpful. This is a company I definitely will recommend. I believe that kind of service starts at the top which tells me great management

I had a problem with a bakeware dish that I recently received from Sur La Table. I called them and then emailed pictures of the bakeware. Jonathan Rodriguez was outstanding in helping me. His speedy responses were professional and courteous in remedying the problem. You will not find better customer service than at Sur La Table.

This company has poor customer service. While we should’ve taken photo evidence of the broken bowl they sent us, we quickly threw it away due to kids and pets in our home and the lack of safety surrounding that. They refuse to refund or send a replacement. Thankfully we got it on sale for black Friday so it wasn’t a ton of money, but still money lost during tight times. It’s greedy, disrespectful to the customer, and for a first time buyer I will never purchase from here again. Really put off. Ew.