Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
BW
my SLT phone representative, Monica, was terrific. Very helpful and very thorough. A great. shopping experience.
Reply from Sur La TableApr 7, 2025
Thank you for sharing your experience! We're so glad to hear that Monica provided such excellent service. We’ll be sure to pass along your kind words to her. We appreciate your feedback and are happy you had a great shopping experience
Mark N.
Miss-timed a culinary class, and Monica from customer service was extremely helpful in issuing a refund & gift card exchange.
Reply from Sur La TableApr 7, 2025
Thank you so much for sharing your experience! We're thrilled to hear that Monica was able to assist you and make things right. We’ll be sure to pass along your kind words to her. If you need any further help in the future, don’t hesitate to reach out!
Brad N.
Amanda was very helpful!
Reply from Sur La TableApr 7, 2025
It sounds like Amanda was a big help! Would you like to share what she assisted with?
Annie L.
Great support for excellent products! Appreciated the help in store at Bayshore and then on the phone with Amanda to make adjustments to my order to get the best price! Looking forward to shopping here in the future.
Reply from Sur La TableApr 7, 2025
So glad to hear you had such a positive experience! It’s awesome that Amanda could help you out over the phone. It sounds like you’re all set for your next shopping trip! Looking forward to hearing about your future visits!
Jillian C.
Amanda exchanged a baking class for me and was very efficient and professional! There was no issues with getting it changed to a different class.
Reply from Sur La TableApr 7, 2025
That’s awesome to hear! It sounds like Amanda really made the process smooth and hassle-free for you. It’s always great when people are so efficient and professional. we truly appreciate your feed back. Please fell fee to contact Us in case any further assistance is need it
Stefanie A C.
Brenton contacted us by telephone as well as email regarding our recent SLT order that was undeliverable due to a tornado that devastated parts of Indiana. He provided wonderful customer service and offered several options to replace our purchase. He is a great customer service rep. Thank you Brenton, and we hope everyone will be safe this weekend!
Reply from Sur La TableApr 7, 2025
You're very welcome! We're happy to hear that Brenton could be of help during such a challenging time. It's clear he goes above and beyond for customers. We truly appreciate your kind thoughts and are grateful for your support. Wishing you and everyone affected a safe and peaceful weekend as well!
Pamela W.
A gratin dish arrived with a scratch in the middle. Leon at Customer Service immediately said he'd send a replacement dish without my having to return the damaged one. Thank you.
Reply from Sur La TableApr 7, 2025
Thank you for taking the time to share your experience! I’m so glad to hear that Leon was able to assist you promptly with the issue regarding your gratin dish. We strive to make the process as easy as possible for our customers, and it’s great to know that he provided excellent service by sending a replacement right away. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you again soon!
Brett
Due to a misunderstanding on my part, I cancelled, then repurchased tix to a cooking class. Customer service was quick and professional both times.
Reply from Sur La TableApr 7, 2025
Hi Thank you for sharing your experience! I’m glad to hear that our customer service team was quick and professional in assisting you with both your cancellation and repurchase for the cooking class. We strive to provide exceptional service, and your feedback reaffirms our efforts. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you to class soon!
