Sur La TableReviews of surlatable.com

Diana was very helpful with my Surlatable online purchase issue. She completed my transaction without issue! Thank you Diana! I LOVE ❤️ Surlatable!!

Called a local store in NY to find out the non-stick coating on their donut pans. I was told "we don't know". I asked if a manager could find out from corporate..... the woman responded, "I don't know if corporate would know". I'm, sure this is why Sur La Table used to be the better choice for cooking products but that clearly has changed. Unfortunate!

What a nightmare for customer service! Long story short, I ordered 10 each of the Bistro bowls, dinner plates and salad plates. Out of those 30 dishes, NINE had cosmetic defects. Because I didn't notice it until a few days after the return window, they would not accept a return or exchange. I really love the ones without defects, but I feel compelled to buy all new sets at the current sales price just to end up with a full set of flawless dishes! I can live with being short more money if I have to, but you would think that with so many of the dishes being clearly marred, they should bend little on their iron-clad return windows. I take care of a family member with Alzheimer's. I cannot attend to all my own needs in a timely fashion. Do they care? Not an ounce. (I have been the only one using the dishes since I got them, which is why I didn't notice the defected ones right away. I kept using the same dishes off the top of the pile.)

I recognize that my issues are entirely self created but I want to add a warning for others as my experience with this company was frustrating. While they have readily available contact information for customer service there is very little the customer service agents can do. Essentially they are only able to repeat the information you can already see in your online account. Problem #1: I placed an order and for some reason the order wasn't shipped to the default address in my online account (what is the point of a default address if they don't use it). Customer service couldn't stop the shipment, cancel the order, or redirect the package. Problem #2: I was attempting to recreate problem #1 for the customer service rep I emailed with but this time, after using PayPal their site did not provide the option to review the order (like most every other online shopping site provides) and the order went through. I called customer service immediately, was on the phone with a rep within minutes, and again they could do nothing for me.

I am extremely disappointed with my recent experience at Sur La Table. When placing an order, as soon as I selected PayPal, it immediately confirmed the purchase without any review or confirmation step. Moments later, realizing I needed to cancel the order, I attempted to reach customer service, only to be told that it was “already processed” and “too late” to cancel—even though only one minute had passed. To make matters worse, although the order was advertised with free shipping, I was unexpectedly charged for shipping, both to receive and return the merchandise! This lack of transparency and rigid customer service is frustrating and unacceptable. I would caution others to be wary of hidden fees and unhelpful service, especially if you use PayPal, as there’s no review process before purchase is confirmed.

Have had this air fryer just over a year hardly used it and now one of the drawers will not heat up at all ,goes without saying its out of warranty, Can't help wondering if it had been in daily use how long it would have lasted ,very disappointed.

I was extremely dissatisfied with receiving a clear factory second/reject half-sheet perforated Silpat baking sheet I received. Although Customer Service initially tried to deny my refund despite it looking terrible and uneven, way different from the other Silpat I bought in the order (non-perforated) that is in perfect condition and extremely high quality, I was eventually able to cajole a refund from them and they admitted it was defective. I am still irritated how much time and effort I had to expend to get a refund as navigating CS was tiring. They were initially very cavalier about my complaint and made me work for it to get offered a refund. This very terrible experience has made me completely lose trust in what I had thought was a great company based on my in-person visits to the Sarasota, FL location in the past. It also helps ruin the reputation of Silpat.

Had a wonderful interaction with a customer service representative named Christopher. Yesterday I ordered a gift for my son. When I went to check out my order the site locked me out as a security precaution for reasons unknown. Chris arranged for the lockout be reversed which takes 24 hrs.and created a ticket so that I will be able to receive the Labor Day savings when I am able to access my account on the site. Bravo Chris!