Sur La TableReviews of surlatable.com

Sadly, our local Sur la Table closed. I placed an online order, and it wasn’t what I thought I ordered. Heidy was really helpful in rectifying the situation and was very accommodating.

I called to get a price adjustment and the customer service representative I talked to, Itzel was so helpful and kind and was able to assist me with my requests. So far I have had a very positive experience shopping at Sur La Table!

The first class I booked was canceled with no explanation just a day or two before the scheduled date. The company refunded my money, but I was disappointed that they didn't even offer an apology. I decided to give the company another chance and booked a second class. Unfortunately, I had to skip this class due to a family emergency. When I contacted the company to request a refund or reschedule, they refused. I am very disappointed with the company's customer service. They have a policy that is unfair to customers and they are not willing to make exceptions even in extenuating circumstances. I would not recommend this company to anyone. Update: They refunded me fully.

I called today for a price adjustment on several recent purchases and was fortunate to have Heidy as the customer service representative helping me. She was very pleasant, kind, very efficient and most helpful. I received EXCELLENT customer service from her and it made me appreciate shopping at Sur La Table, a cut above other stores. Dealing with Sur La Table is always a pleasure and they hire competent employees. FIVE STARS for Sur La Table and for Heidy!!

I purchased a set of 6 wine glasses for my daughter and son-in-laws second anniversary. One arrived damaged. I called and Itzel quickly helped me by arranging for a replacement to be sent at no cost - totally hassle free! Itzel was very courteous and professional. Thanks for making my gift right!

Excellent customer service. We had reserved tickets for a cooking class, but came down with an illness the day of the event. Sur la Table refunded our purchase without question. We’re sad to miss the class, but glad that we’ll be able to rebook without issue

Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.

I made an online purchase but Sur La Table failed to send an email purchase confirmation for days and, even then, the confirmation was from some outfit called "Demo SiteGenesis." I was unable to speak with Sur La Table's Customer Service (the voice mailbox was full), it took days for Sur La Table to respond to my email and the phone number for Demo SiteGenesis was a general purpose, automated switchboard which listed a number of departments. So, I took steps to cancel my order, both by email to Sur La Table and through my credit card company. The unwanted march arrived today. When I called Sur La Table's Customer Service seeking a waiver of its standard $12.95 fee for mailed returns, the representative actually started arguing with me, saying that the confusion and the problem were my fault. I've previously purchased things from Sur La Table, both from their stores and online. Never again. Not one nickel. Postscript (6/7/23): I spoke with a rational, friendly Sur La Table manager today who reviewed my experience thoroughly and, by making an effort to make things right, caused me to change my position from "never again" to "let's see what happens."