Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Danielle S.
Love working with Sur La Table, and they have the best customer support. Specifically, Chris in the customer service division was awesome and made my day!
Reply from Sur La TableFeb 10, 2023
Hi Danielle, Thank you for the feedback and for trusting Sur La Table!
Constance S.
Awesome Customer Service! Christopher solved my return problem and made it so easy. Loved my experience with Sur La Table and will definitely shop with them again in the future.
Reply from Sur La TableFeb 10, 2023
Constance, Thank you for giving us the opportunity to make this right and for your choosing Sur La Table! We appreciate your support.
R A.
Terrible customer service! I received a duplicate gift for Christmas. It arrived late (Dec 28th). Unfortunately, the nearest store to us is 30 min away so we finally found time to drive there and return it… but once we got to the store, they said it was after the 30 day refund policy (by only 4 days!) and wouldn’t even allow for store credit and showed no empathy. I have never shopped at sur la table before and was hoping to use this store credit to purchase several things and spend more money- after this experience, I can promise I’ll never spend money with them moving forward. Not a good way to build customer loyalty.
Reply from Sur La TableFeb 6, 2023
Hello! We are very sorry to hear of your experience. So we can assist, please respond to the Trustpilot inquiry for more information.
Jimmie A.
Jose was very knowledgeable as well as kind and understanding. He documented my problem and assured me I could call back if it wasn’t resolved. I just hope that if/when I call, I’ll be able to speak with someone as nice and personable as Jose!
Reply from Sur La TableFeb 1, 2023
Hi Jimmie, Thank you for sharing your experiences. We are glad we were able to resolve your problem. Thanks for choosing Sur La Table!
Stan K.
Purchased a cooking class for my daughter for Christmas and messed up the schedule. Chris was able to help get it taken care of on a single call and I didnt have to wait or get routed around to other departments. Chris was very courteous and responsive.
Reply from Sur La TableJan 28, 2023
Thank you for letting us know how we are doing Stan. Please let us know if we can help you in the future. Happy Cooking!
Michelle B.
My 6 bistro bowls arrived today, unfortunately 1 bowl was damaged. I called CS & Itzel took care of the issue smoothly & quickly! I was ready to send pictures I took of damaged bowl, but was told it’s not necessary. Itzel generated a replacement order for the one bowl & I should receive it in the next 5 business days. Then she made sure I received an email detailing our conversation & next steps. Itzel handled all quickly & professionally.
Reply from Sur La TableJan 27, 2023
Hi Michelle, Thank you for taking the time to share your experience with us and for choosing Sur La Table! We appreciate it. Enjoy your new bowls.
DDC
Christopher responded to my phone call. I found him professional, courteous, knowledgeable, and willing to be helpful.
Reply from Sur La TableJan 22, 2023
Hello! Thank you for the kind words and for shopping with Sur La Table!
Peter
Great experience with José. My wife, after listening in to the conversation with José said: “ and that is customer service!”
Reply from Sur La TableJan 22, 2023
Peter, thank you for taking the time to share! We appreciate your feedback.
