Excellent
Based on 18 reviews
SVS Cleaning Services4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jacksonville's Superior Cleaning Company. Serving Jacksonville and the surrounding areas. We are a professional cleaning company in Jacksonville, FL. We provide cleaning services which include standard cleanings, deep cleaning, carpet and upholstery cleanings and commercial cleanings. Located in the heart of Jacksonville, FL check out our website to learn more.
SVS Cleaning Services (svscleaning.com) has 18 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
18 approved reviews, newest moderated first
David
Recommended these guys highly there a very good company speedy service at excellent rates I use them every 6wk it's that good and recommend to all friends and family thanks again Steve and team much appreciated
Christine
Great company. Fair prices and they do a good job! Very satisfied!
Reply from SVS Cleaning ServicesNov 23, 2023
Thank you! We are happy that you thoroughly satisfied with our service. We endeavor to our very best by all our customers. It was a pleasure serving you. Please keep us in mind for future cleaning needs.
Kay S.
Very punctual. Respectful and efficient. Cleaned carpet better than I expected. carpet looks like new. Explained the process throughout cleaning. Very thankful and will call again for carpet cleaning.
Suzanne
SVS Cleaning Services was very professional and detail oriented. They did an excellent job of cleaning my home. Thank you!!
Steven
We hired SVS cleaning for our AirBNB. They met us, we did a walk through and a first clean, everything was fine and they talk a great game about the high level of cleanliness. After the second clean we inspected (they did not) even though they claim to inspect after cleaning. The bed looked like someone had just slept in it. The sink sponge was greasy, brown and never changed (even though here are new ones and they were told a new sponge every time. I can continue but you get the point. Their reservation system is also a little complex. My old cleaner I texted the dates once a month. Perhaps they will improve, I hope so before YOU hire them. We had to upgrade our guest to an already cleaned accommodation (larger unit) to avoid another bad review. After notifying them about the situation they agreed to refund our $$$ and to their credit they followed through on that statement.
Reply from SVS Cleaning ServicesMay 28, 2023
Preformed our standard cleaning service for this AirBnB turnover. Customer was dissatisfied with our quality of service provided. We received a very detailed and descript letter via email. The customer demanded a refund based on issues or items that we not included in the original quote (via walk-through). Customer was extremally demanding and particular. Though our company typically does not mind dealing with difficult or demanding customers, the letter sent was just disrespectful as confirmed by several member of our company's staff. The customer did not request to cancel services, however, the company's management decided to refund ('In-full') the customers cleaning fee and as a result the customer was canceled as part of our company's policies and procedures. We imagine this motivated the customer to leave a negative review. Our confusion lies with customer not having left a positive review for the two cleaning prior, in which the customer conveyed that they we delighted with the quality of service. Curious.
Stacia F.
Friendly staff that's very efficient. Would definitely use their service again.
Tom
On time service! Went above and beyond my expectations! Highly recommended!
Carl
Showed up late to both scheduled appointments. First time they had 2 people, conducted a pretty good cleaning, some minor things were missed. We only asked them to clean 1 out of the 3 bedrooms we had on the agreement and dusting was not done in the bedroom. Second visit they had 4 people, 2 "in training" only stayed for an hour and the "cleaning" aspect seemed lost, things were wiped down and dusted, but not cleaned. In review of the work there was soap scum in the shower, hairs in the sink, floors were dirty along the edges...etc.
Reply from SVS Cleaning ServicesMay 5, 2023
The customer is right. We did show up late. As a company policy we do request that the customer allow us a 30 minute arrival window (as stated during our booking process and advised via email). Meaning we ask that the customer allow us a time prevision for travel related issue that may arise, such as traffic accidents or otherwise. Our rates are based off of the number of bedrooms and bathrooms cleaned. We are happy to adjust the our rates for a customer if not all areas of the home are required. With regard to the standard of cleaning, we invited the customer to walk through the property post cleaning. We recommend this as we are only human and certain things may be missed. Our staff was supposed to meet the customer at the service location, however, no one was home. We contacted the customer and did eventually gain access to the home. We clean in an efficient manner. This seems to be lost on many, but minimum and maximum cleaning time frames are not guaranteed, however, our standard of cleaning is backed by a customer satisfaction guarantee. The customer did not wish to take advantage of this. We appreciate the feedback and will make certain policy adjustments and changes to our current standards accordingly. In the event that you choose to become a customer of ours, we ask that you diligently address your expectations of us during the initial walk-through. This way we can all be on the same page, and any cleaning related concerns can be address appropriately.
