Great
Based on 665 reviews
Swap.com - Online Thrift & Consignment4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
665 approved reviews, newest moderated first
Barrier, D.
I have 2 different orders that I was charged FULL price for and didn't receive the full orders on BOTH! I have sent 3 emails to Swap.com with only saying they have received my email but no other reply. Please help!
Maria C.
Never received my last order. Was charged for it , Have turned in to my credit card company. I am so disappointed,SWAP never answered my emails or calls. This use to be a great company, it was my favorite but no longer. Customer service is non existent. Proceed at your own risk.
Regina T.
I was pretty disappointed with this shipment. I do try to look at the photos and read the description as best as possible but this shipment did not meet my expectation. I ordered a plain white tee shirt. From the picture, it looked like a regular shirt but when it arrived it turned out to be a white SWIM shirt. I ordered a plain blue tee - what I got was a shirt that had ruffles on the front - which was supposed to be for a boy. Lastly, I ordered an orange shirt, nowhere in the description did it mention that it was faded because the picture depicted it to be bright orange. The rest of the items were fine. I just donated those because I didn't feel like to hassle with returns. I really am hesitant to order again.
Jacqueline K.
Which order Order 5999114045-18062219820?You canceled part of it. I returned the shoes- no credit yet. Or order 5999114045-18101731480? I have never received notice of shipment, let alone the order. I have emailed numerous times and no response. I even called. No response. Contacted BBB, no response. Swap owes me $11.04 for the returned shoes and $14.64 for order ending in 480, never sent.
Debra
Some pieces were a little “dated”, but in good condition, and new to me, so who’s to say how dated they are? Lol
Annoyed C.
I've tried multiple times to contact support about the issues with my order but I have yet to receive any response. It's been 4 weeks! I've been a customer for years but I will not be making any more purchases
Cheri B.
Swap.com changed to a new platform and existing accounts couldn't be transferred. I have approximately $125 credit on the old account that can`t transfer because i have to create a new account. I was informed it was a downfall of the change. So basically swap stole my money. I give them 0 stars!
Toshia P.
It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.
