Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

If a sweet is out of stock they’ll give you a pretty unrelated sweet instead sometimes Definitely avoid if you’re picky about your sweets but if you don’t mind having half the bucket be something you didn’t choose then it is a pretty good sweet store

Part of the order was wrong

Both boxes were broken when delivered sweets were thrown away. You should stop using DPD for international deliveries.

Ordered product which indicated they were for next day shipping. When product didn’t arrive one week later I contacted customer services who advised it was next day shipping, but there was no commitment on dispatch. This is misleading and pointless! Customer service was responsive and apologetic, blaming a warehouse move, but it was a cut and paste apology that had obviously been used on a regular basis. The products themselves were really nice. Tasty, packed well and good quality. I actually would purchase again, but order well in advance of intended birthday!!

Ordering process was easy and lots of sweets to choose from. Ordered and the following day they emailed to say one of the sweets were out of stock and asked what sweet I would like to replace with which I thought was great. I didn’t see the email until a few days later and they didn’t send until I replied, which again was great. When my order arrived, the chocolate mice had melted all over the sweets and everything was stuck together in big ball. The person I was sharing the box with hates chocolate so, they could eat anything. I like both but not stuck/ melted together. The box wasn’t edible really. I reached out to the company and asked if there was anything they could do. I appreciate this was most likely down to the shipping company but thought a level of customer service would have been a minimum. SweetMouthfulMixes were really empathetic and accommodating at first. They asked how they could make it right. After I replied with my suggestions, they didn’t respond and haven’t done for over a week despite me reaching out again. Shame, really wanted to be a regular customer.

Ordered a 'mix your own' 1kg bag and two halal 500g. The mix your own was great - the sweets were fresh and delicious. However, the halal bags (which were gifts) seemed to have been sitting in the bag for a while (possibly due to being premixed). The sweets looked dusty and the colours were faded. Disappointed, as I was really looking forward to the delivery.

Overall, didnt really live up to the hype of the youtube short videos i keep seeing on my feed. I went for the 10kg bucket. I purposefully ordered on a Thursday as it said next day delivery (as i was home the Friday). It didnt actually arrive until nearly a week later. Also, not sure why they bother giving you a choice of sweets to order, as what arrived was not what i ordered. They clearly didnt have a lot of my choices in stock so just bunged anything in. the sweets were fresh and tasty though. I also dont like that they shame customers in online videos that make complaints, and mock them. Its pretty low brow and childish if you ask me. Its as though they think they are too good for complaints, and refuse to acknowledge their mistakes. Would I order again.....probably not

the candy obviously is wonderful but the order took almost 1.5 weeks to arrive, late for my sister's birthday, and one candy was out of stock and replaced with regular haribo. furthermore, the customer service gave me the wrong tracking information twice, really frustrating.