SwiftqueueReviews of swiftqueue.com

Why is swiftqueue so shit....why can't they make it simple for people to book an appointment?????????

My Father was booked a home visit due to a failed blood test at the surgery and his reduced mobility - Swiftqueue were the people meant to carry out this visit - No call as advised to book the appointment - They just turned up (seen on fathers cameras) and rang on my fathers door. he is deaf, cannot get to the door quickly and has early stages dementia so is a vulnerable client. The door was not answered obviously as there was no arranged appointment. I have since spoken to the Drs today to ask about the test and advised I did see someone on the camera just turn up but no answer at the door. Swiftqueue closed my dads blood test as there was no answer at the door, they have advised the Drs as it is a home visit they are classed as housebound so they just turn up ? I am shocked and so are the receptionists at the surgery. The clients they are attending are also classed as vulnerable clients therefore they should not be opening the door to anyone not booked or known to be going, and may need assistance to do so. I honestly cannot believe in todays day and age regarding safety around vulnerable clients that swift queue feel this is an acceptable way to operate. Their policy and procedures need an over haul so the clients are getting a comprehensive correct service. My father still needs the urgent blood tetanus but cannot re-book as they will just turn up at the door with no call and cancel the test again. What a ridiculous waste of time, effort and tax payers money for a non-productive service.

Just had a text message cancelling my blood test for 28th August with no explanation why. Same thing happened last month, cancelled more than a week beforehand with no reason given. No phone number to speak to anyone about it. Whole system needs shutting down as not fit for purpose.

I'd give zero stars if I could! What a useless system, all of a sudden it's become impossible to sign in because they linked swiftqueue to nhs login all passwords offered are rejected, both swiftqueue and nhs! Completely useless! And this change has been done without any warnings or helpful information on what to do in order to login So, we've now got a system as useful as a chocolate tea pot in place of a system that did work well

Dedaleus Swiftqueue appears not to be seamless or integrated or in anyway a patient pathway. As there is no possibility of talking to a real person at the company the experience becomes a frightening anxious drift into nowhere land. The local surgery is blocked up with people calling because they can’t make swiftqueue work - currently the local hospital Hertford County Hospital does no appear as an option for a blood test. No reason why given? Is it my fault or the surgery or is the system down. usual basic bad UX -no reasons given for error.

One of the most horrible services I’ve ever used. I can’t even piece my words to describe the completely condescending and utter disrespect we’ve just experienced using Swiftqueue’s eye triage service. Why do people have to go through such a horrendous process before accessing eye care? From utter contempt to individuals who are so rude! Who don’t even listen to your complaints and ask you the same questions over again, to treating you with disdain when you actually needed the service, is completely appalling and disgraceful behaviour. My poor husband was exhausted with the entire horrible experience and if not that his eye was still inflamed, and his employer needed something from the NHS we’d have gone private.

Crappy interface that took so long to navigate that by the time I could log in the time slot had gone. Collecting useless diversity data gets in the way of the process. But then that is nothing unusual in the NHS

I used to telephone and speak to someone to get an appointment for a blood test and appointments were available the next day or the day after. Now having to apply on line the wait for an appointment is over a week and in visiting the chosen site the place is virtually empty!! This is yet another exsmple of outsourcing which takes money from the NHS to provide a useless service. The people responsible for allowing these probably American firms access to public money in this way should be sacked. This type of legalised filching is what is responsible for our public services being in such a depleted state. We are asked to pay more and more tax only to put it into the hands of venture capitalists and others whose greed for money amounts to an illness. I note that it is impossible to contact these horrors. I hope they contact me. I am sick and tired of these vultures!!!!