Reply from Swyft POSAug 27, 2024
We appreciate your feedback and would like to clarify the situation. From the beginning, it was clear that you were comparing our offer with your previous provider, as you repeatedly requested details about our rates and services while also sharing your existing provider’s information with us. We were transparent throughout the process and provided all necessary details to help you make an informed decision.
As per your authorization, we proceeded with providing you the equipment. However, after sharing our quotation with your old processor, they matched our offer and additionally offered you a $600 rebate to retain you as their customer. You informed us about this rebate only when your equipment was already on its way, at which point we had already processed everything on our end.
We clearly explained that our services and those of your previous provider are different. However, instead of considering our explanation, you chose not to proceed simply because you were getting the same rates along with a rebate from your old provider. We also informed you that we would assess your rebate request if you actually started using our services. Since switching processors involves costs, we even agreed to assist with your previous provider’s cancellation and bear the termination fees on your behalf.
Despite all this, once you received the improved offer from your previous provider, you blocked our sales representative and refused to accept the package when it arrived. This shows that from the beginning, your primary intention may have been to use our offer as leverage to negotiate a better deal with your old provider rather than genuinely considering our services.
We always prioritize transparency and customer satisfaction, but we also expect fair communication. If you had any concerns or wanted to discuss further, we would have been happy to assist. Instead, you chose to cut off communication while we had already made arrangements to accommodate your transition.
Powering Your Business,
SwyftPOS.com