Reply from Syght GlassMay 3, 2026
Dear David,
Thank you for your review. We would like to clarify the situation so it’s clear for you and for others reading this.
As per your order, transition blue blocker glasses with blue tint were correctly manufactured and delivered. These lenses typically remain clear or slightly grey indoors, and the tint activates and becomes darker depending on the intensity of sunlight outdoors. This is a standard feature of transition lenses and was also explained via email to ensure clarity. Since you mentioned that the lenses were not appearing blue, we requested photos so the glasses could be properly inspected; however, we did not receive a response. If you are still experiencing any concerns, you are welcome to share the photos even now, and we will be happy to assist further.
We would also like to mention that despite the use of inappropriate language during our communication, we continued to assist you professionally and made every effort to support you and address your concerns.
At Syght Glass, even if there is an error while placing an order from the customer’s side, we still make every effort to support them by offering suitable solutions, including replacements wherever possible, as our priority is always to ensure a fair and satisfactory experience.
We remain open to assisting you further if you are willing to cooperate so we can resolve this matter smoothly.
Warm regards,
Noah
Customer Support Team
Syght Glass
