John H.
Not as customizable as I had hoped for
Not as customizable as I had hoped for. Customer service was almost nonexistent. Called a few time and had to leave a voicemail. Days would go by then I would get an UNKNOWN caller, I don’t answer those phone calls and he would leave a message I would call right back and straight to voice mail. Customers would complain that they would not get the text. The phone numbers would not update correctly. We canceled after about 2 weeks. The concept is really nice but the execution is terribly lacking.
Reply from TablesReadyJul 10, 2020
Hi John, I'm very sorry for your poor customer service experience. As you can see from many of our reviews, that tends to be something that people think is quite good, so I'm not sure what happened with you. Our support hours are from 9-5 US eastern time, so for non-urgent matters, a voicemail left late Friday may not be responded to until Monday. We also try to make it very easy to contact us by email and chat, which can often be faster, because our team can respond after-hours and during small pockets of time. These can be a good alternative if there's too much phone tag. I hadn't heard that our phone number sometimes shows up as "Unknown" on caller ID before. Many people answer the phone saying, "Hello, TablesReady," which tells me that it works most of the time. We've had our number since at least 2013, but we'll investigate whether there's something we can do about this. I certainly understand the desire to not answer unknown callers. I'm also sorry for the difficulty you had using our service. We pride ourselves on our system's simplicity and ease-of-use. We have thousands of happy daily users, so I feel confident we would have been able to get to the bottom of the issues you mentioned. If you'd ever like to try again, we'd certainly welcome you back and try to make this right. Best of luck, Mike (CEO)