Reply from TAIMI LGBTQ Dating AppAug 18, 2022
Dear customer, thank you so much for the detailed review!
Allow us to clarify a few things.
To chat and match with other users, you need to match with them first. A match is a mutual like, so you get one when the person you've liked likes you back (and vice-versa).
As for the custom messages you send from Discovery, those are likes with comments. They appear for the receiver along with your like, but they won't show on your message threads unless the person likes you back.
Concerning our refund policy, you can consult it here: https://taimi.com/billing
We'll gladly revise your refund request if you require us to do so. For that, simply re-submit it to [email protected].
When video calling doesn't work, it's usually one of two things: the receiver is offline, or they have disabled video calls entirely. If the receiver was online and checked their video call settings, you may report a technical error to us.
Unfortunately, we do not have a telephone helpline, that is why a number wasn't provided to you. Our customer support team is available 24/7 at [email protected] and directly in the app.
Furthermore, it's important to make clear that Taimi is completely free in its basic version. You can match, chat, swipe, edit your profile, adjust your search preferences, customize your account with cards, make video calls, join group chats, and much more without any subscriptions or trials.
If you activated a subscription and experienced any technical issues related to it, please, let us know via any of our available support channels. We'll be more than glad to solve it for you.
I believe with that we've covered most of the points mentioned in your review. If we missed anything, please, let us know!
Thanks again for your honest criticism.