Trava HealthReviews of taketrava.com

I have been an existing customer, and my recent experience has been extremely disappointing. My prescription took far too long to process and ship, and when it finally arrived, the medication was piping hot even though it is supposed to be kept cold during transit. That raises serious concerns about the integrity of a temperature-sensitive medication. What makes this even more frustrating is that the company is actively advertising sales and bringing in new customers, while existing customers are left waiting for delayed processing, poor communication, and inadequate shipping practices. It feels like the focus has shifted to acquiring new business instead of taking care of the customers who have already trusted them with their healthcare. For a company handling prescription medications, timely processing, proper cold-chain shipping, and clear communication should be the minimum standard. Based on this experience, I cannot recommend them.

Very disappointed with the level of “clinical support” provided by PERRI L., Clinical Administrator. I reached out explaining that I’m on 12.5mg tirzepatide, still constantly hungry, working out consistently, and not losing weight. Instead of receiving actual medical guidance or thoughtful feedback, I basically got told to either contact support or pay for a higher dose. The response completely ignored my concerns and felt like a scripted customer service message rather than real patient care. No discussion about why the medication may not be working, no effort to review my situation, no helpful insight — just “go higher.” For a company charging people for medical weight loss treatment, this level of support is honestly unacceptable. Patients deserve individualized care, not generic responses that sound more focused on upselling higher doses than actually helping.

I got scammed by medvi 100%. I’ve found these people great to deal with! I’ve had a very positive experience - and I am doing this with the support of my NP. I wish it was covered by insurance but I’m not going to continue careen toward diabetes which will be a qualifying event! Do your research. Explore macros so you don’t primarily lose muscle!! I’m down 30# which has made room for me to get back in the gym 3x weekly. Protein shake for breakfast. High protein meals. Still too fat but on my journey and happy with Trava.

I started the intake process with Trava. Their assessment wasn't clear, but when I asked questions they didn't respond. After two days waiting for a reply, I decided to move on and go with another provider! Another issue with Trava was that their low beginner pricing wasn't available once I started the intake. I contacted them and explained the assessment they sent me to in an email link was assuming I had taken GLP-1s before wasn't explained to them that the intake they sent me to, via an email link from Trava assumed I wasn't new to GLP-1s. I contacted them and explained I had never taken GLP-1s before and I wasn't being quoted beginner pricing. The pricing quoted was more than $40 higher than their beginner pricing. When I contacted Trava, they told me to just indicate that on the assessment and the doctor would take that into consideration. There was no place to indicate that on the assessment, and that wouldn't fix the issue with pricing! I sent another email explaining that, and they just never responded to me. Two days later, they still hadn't responded. So I decided to go with another GLP-1 provider! I went through the intake process with the other provider, was approved, and my medicine was on its way before Trava every responded to me. Not only that, when Trava did respond to me, they didn't contact me to answer my questions. They contacted me to tell me to finish my assessment! These are really bad business practices and very poor customer service!

Trava has been very affordable and super easy to deal with. Refills are filled quickly and their process from start to finish is organized and clear.

2 1/2 months on and have lost 24 pounds. A1c back in the normal range and my joints are not hurting. Today Mac helped me with ordering my next 3 months. Very helpful and patient with ALL of my questions.

I have been with this company for a few years now. THEY USE TO BE CONSISTENTLY FANTASTIC. I got charged a couple of months ago for an additional Item that I did not ask for. I spoke to the manager Natasha who said she could not resolve the issue because it already went out and I would have to go through the returns process BUT she would look after me in my next order (I DID NOT HAVE THIS EXTRA MONEY and it put my bank account in arrears...She is clearly to busy to genuinly care about us customers and she DID NOT look after me with my next order and that order is now a script down on top of that. Their has slso been a few smaller issues in the last year that all add up in the end.

This is my second review for this company. My final experience was so different from earlier, I thought it was important to share it. I had looked in to the company when they were newer and was uncomfortable with the lack of customer support so I looked elsewhere for semaglutide. When I switched to tirzepatide and couldn't afford that company, I looked in to Trava and decided to give them a try. All was well at first. Prices were reasonable, the online doctor support was good, and shipping was fast. Then I raised the dose and got a rash at the injection site. I contacted the medical line and got some advice. Although, one response was from a doctor who had been with my first provider who does not take the time to actually read questions through. I had to ask again, at which point a different doctor gave me some great suggestions. Found more information on various Facebook pages that this was common, only a skin reaction so not dangerous, and manageable. Contacted medical again to see if they offered Tirzepatide with anything added other than B12 or with a different form of B12, so I could see if I had less of a reaction. Medical referred me to customer service which seemed odd considering this was a medical concern. Someone in customer service got back to me and told me they only offered tirzepatide with the one form of B12 and nothing else, apologized and gave me a 20% refund. I said it seemed like a doctor should make the determination about this and not a customer service rep. No response. I just tried to log in to see if there were any medical responses I had missed. My account was apparently deleted by Trava as I was unable to login at all. This all seems very weird to me, considering how common the injection site rash is. I have had to rely on Facebook discussions to learn how to handle it. I am pretty sure I asked about the rash before the last shipment was approved by medical and sent to me. I paid just under $500 for it. At least they gave me a 20% refund. I guess they are afraid of lawsuits. But I would have stuck with them. Now I have to find another online provider. I'm sure there will be a response here from Trava saying I'm difficult or, well, they did give me a 20% refund which they don't normally do so why am I upset. Well, this is why. And I wouldn't really say I'm upset. In fact I'd say this gives me the opportunity to go with a better run company. One that actually wants to help their patients with their weight loss journey and thinks asking for help is a good thing. I guess I'm just a trouble maker! 12/15/25 UPDATE: I just read Trava's response to my review. They claim I told them I did not want to continue with Trava, and that is 100% not true. I looked back over the email conversation with the customer service rep and I did not say anything that could even be misunderstood as that. What I do see is the rep saying they were sorry they could not help me and me saying it seemed like a doctor should be making that determination and not customer service. I stand completely by what I said in my original review.