Poor
Based on 113 reviews
talech2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
talech is a simple yet powerful point of sale software for restaurants, retail outlets and service businesses such as salons and spas. talech POS software does the basics like processing payments reliably to inventory management, table management, labor management and real-time analytics. It all adds up to streamlining time-consuming tasks and freeing up time to focus on the things that make the difference to your business.
talech (talech.com) has 113 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
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customer
Wouldn’t even give them 1 star to be honest absolutely useless awful and idiotick! Never use this company they will waste your time and loose you business and seem to think that its not a problem. Why elavon have started working with them I have no idea but make sure you never use them it’ll ruin your business and waste over a week of your time
MacKenzie M.
I tried to use this for 1 month to get my business started. Customer service is horrible. They were not knowledgeable and would tell me to do one thing, call back because it didn't work and the next rep would have me undo what the other rep told me to do. After 30 days, I still was unable to use it and was charged for it. Horrible experience.
Rozita M.
They charged me fee $25 for not having minimum transactions per month !!! after some years without letting me knowing and they said they sent notifications !!!plus high processing fees that went up every year They are really spam
enne
Both Talech and Elavon customer service is so bad that whenever you call them you will spend your whole day dealing with several agents either dropping your call or they don't know what they are doing. And sometimes one call will take you 2 hours. Their service is so poor I wonder how they are still in the business. Reminder to the agent or PR person, responding to my review will not resolve anything. You should improve your training and services!
Austin H.
I concur with the recent reviews. This unfinished product is garbage. I run a 4 month a year Ice Cream stand, and there wasn't a day that went by when we didn't have a bug or a complete failure of the system. And we didn't even use most of the supposed functionality of the software. Every staff member had to know how to reset the computer and the printers when we encountered any number of daily issues. The customer service is friendly, but doesn't actually fix anything. There's no point in calling. They tell you to restart your computer, your printer, or they'll "submit a ticket" that never actually solves the underlying problems in the software. We never actually made it past the "setup" phase... It never actually worked. As silly as it sounds, there are spelling errors in the error messages themselves. No one actually took the time to edit these and this is indicative of the entire software system. I spent the summer worried about what would go wrong next. Finally, as I'm wrapping up and sending back the gear and cancelling my subscription (to both Talech and Elavon because I can't believe Elavon wants to stay connected to such crap), I tried to create a report of all the items I've sold in the last 4 months. You can't. Well, you can if you have the time to click and unclick every item, variation, modifier, etc that you sell, in groups of 20 -- because the software is only capable of reporting on 20 items at a time. If you sell 5 different sizes of 5 different t-shirts, you won't be able to get one complete report of how many t-shirts you sell. Seriously? What are we paying for? This software was a major thorn in what was otherwise a great summer business. It should sell for $5.99 on Steam. Buy only if you're looking for a low-budget headache.
Diana A.
Talech is a Garbage Co. Starting from lying sales ppl upselling functions that don’t exist. To horrible cheap underdeveloped software lacking any functions to account manager Antoine Willer who never responds. Ever. Even their phone numbers are messed up. How hard it is to give correct number??? I call correct ph # for Taleck every time they tell me “oh you got to speak with Taleck” but I did dialed it. Their software is a total garbage! No ability to do partial refunds without CC present or CC numbers, no reports, no transactions, I asked to have CC fees deducted automatically on each transaction and send the difference but no, they deduct CC fees separately, and it’s confusing you don’t know that charge belongs to which transaction. Functionality can’t be achieved on 1 platform. You got to learn and use all 3. There are no customers names attached to each transactions, there’s no copy and paste even functions, I can go on and on. I came from Square with perfect software. TALECH IS FAR behind. You will be driven to insanity because every day there’s issue that takes 2hrs to solve. Mostly not solvable. WHY IN A WORKD WOULD THEY BE ALLOWED TO BE IN BUSINESS IF THEYVE NO IDEA HIW TO BE SND THEIR TOOLS ARE TRASH ????
Jill W.
The feds need to be aware of this scam company
Nickie B.
Worst company to deal with now. They used to be good when they had a different software but then they switched to new software before eliminating bugs and incomplete functionality. You cant even calculate your taxes for year end and I have been asking for this for a YEAR. Dont waste your time or money with these guys!!!
