Target OpticalReviews of targetoptical.com

I will never order from Target Optical again. Poor customer service

I received the glasses in the mail and they were loose. When I went in to get them adjusted they said the glasses weren’t made correctly and that it’s missing washers. The glasses are unwearable

I went through target optical because they can do the ultra thin lenses. With my prescription of -10.0 I thought this would be great. After almost a month I finally got them and there is no way they made them any thinner. I asked customer service to make sure but they said they cannot give me an answer. The people in store said they cannot help me because I ordered online. Overall just a terrible experience and will have to return them.

I lost my last years benefits because of target optical. They said my order was in process and then they told me they were back ordered and asked if I wanted to cancel and I replied no and then I was told that they were sent to the lab and would be sent next week and then it was cancelled after over a month of waiting. I lost my benefit for the year and was offered a 10.00 coupon and then was blocked by them. 😔

I ordered a pair of AX glasses on December 27, 2024. My prescription was valid until December 28, 2024. The lenses were supposed to have blue light protection. I received the glasses in the first week of January. It was immediately obvious that the blue light protection was missing. I took them to an optician for a check-up, who confirmed the absence of the treatment. I sent everything back. After a week, they demanded the prescription. Why? The prescription was correct; the only issue was the missing treatment. I sent it anyway, and they told me it had expired. I tried explaining that while the prescription was now expired, it was valid when I placed the order, and the problem was on their end for not sending the glasses as requested. They continued insisting that the prescription had expired. After four attempts and clearly stating that I would not pay for another prescription due to their mistake, they finally processed a new order. Now, three weeks later, on January 31, I receive the new glasses. I open the box only to find the glasses out of their protective case. Once again, there was no blue light protection. Plus, I noticed marks on the box that were clearly present in the original order. So what’s the bottom line? They sent me the same old glasses back. Did you really think I wouldn't notice? Shame on you. Like everyone else, I work hard for my money. I’m not here to give it away to you.

We tried to place an order for contacts through Target Optical online. The website is difficult to say the least. We had to restart and re-enter information several times. The recapcha wasn’t working which was no real surprise since nothing else worked. After trying multiple times, I ordered through another carrier. Target lost an order of $550 due to a bad website today.

Placed an order patiently waited the 7-10 processing time nothing changed with the status I called and they said sorry for the delay it is set to ship within the next 48 hours. 48 hours later I get an email saying there is a 1-2 day delay so I wait 4 days call back and they say it's in QC and shipping first thing tomorrow. I wait two more days and call back they said oh let me call the lab and see what the hold up is then hang up so I call back again and they say oh looks like it's not shipping for three more days due to the weather....... I asked them to expedite my shipping for my difficulty dealing with them they said no so I'm still here without glasses Update: attempted to email in response to their reply it just gets kicked back to me.... Another update: I contacted them again I've ordered almost a month ago with no updates. They said they didn't know what happened and offered to replace or refund my order i told them I just want my original order they told me they can only replace or refund so they're saying we have to start the whole process again cause they are unsure where my original order is. So within the next two days they will replace my oder. Just another update 02/20/2025: about a month and a half overdue now two more guaranteed deadlines missed still waiting. Hoping I'll have vision in the near future...

Original order on 12-27 showed "we received your prescription! Sit back and we'll do the rest!". No update and then a week later it was cancelled without notice. 2nd order on 1-7 was barely shipped on 1-25. They said they would backdate to the original order date, and that hasnt been done. I still don't have my glasses. So I still have to reach out, for the 5th+ time, wasting more time, to get them to backdate so i dont have to use my 2025 benefits, as they have done. HUGE NIGHTMARE