Reply from Tax TigerJun 7, 2021
And now, the rest of the story….
You contacted Tax Tiger in 2016 to research your account status with the IRS, determine if any years need filing, and to potentially salvage a prior Offer in Compromise that another company had completed for you, to our understanding. You had mentioned that you needed two years of tax preparation completed so we quoted a fee to prepare two years of tax returns and to research your master file with IRS to determine your liabilities, which you were also concerned about due to a defaulted prior Offer in Compromise. Once we told you what we recommend doing, and our FEES, you decided to retain our services, signed our services agreement, and paid our fees of $1500.
Tax Tiger performed the initial discovery with the IRS, relayed that information on to you, and then began working on the returns that needed filing. Mind you, this is August of 2016, and with much back and forth to obtain information to prepare the tax returns, information was finally provided in October of 2019. All along the way, you complained about tax being illegal and how the government was out to get you, and why did you have to file the returns anyway. Once you provided the information to us, we prepared the returns and mailed them to you four days later in October of 2019. You then waited two months and contacted us about the returns not being accurate, and told us how you never owe that much, so we set up an appointment to discuss the accuracy of the returns with you, but you failed to attend the appointment. We reached out by email, but no response until two months later in 2020, when you again asked us to revise the returns based upon new financials that were provided by an outside financial professional. Upon reviewing these financials, we determined that more or less, the entire return needed to change. We provided you with an additional service fee quote to redo your tax return because of the sheer amount of information that has now changed from what you originally provided. This information was explained, and provided to you in February of 2020. We did not hear back from you again until July of 2020, to which we asked for new financials for resolution services that you were also inquiring about, but we never received those either. You contacted us again in October and November of 2020 asking about the filing status of the returns, and we explained that we could not at that time check due to COVID shutdown and staffing issues with the IRS, and once the returns processed, we would know from letters that are generated. We never heard from you again until May of 2021, when you inquired about why we withdrew our Power of Attorney, to which we explained that we would refile a new one as soon as you retain us for any additional services, but we don’t leave an open ended Power of Attorney on file with the IRS if there are no services we are performing. For whatever reason after that, you decided to leave a review claiming that we did nothing, when in actuality, the only thing you were unhappy with is the result of the tax returns which you provided the information for, and that we revoked our Power of Attorney when there are no services we are providing. We bent over backwards trying to work with you on this for over 4+ years, but now we must wish you well.
