Great
Based on 604 reviews
Tax Defense Network4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tax Defense Network is a well-established tax resolution company that specializes in finding affordable solutions for state and federal tax problems. We are dedicated to helping our clients resolve their tax debt issues by providing exceptional customer service and transparent, affordable pricing. Our team of licensed tax professionals includes tax analysts, certified public accountants, enrolled agents, and tax attorneys. Since 2007, we’ve helped thousands of clients with setting up IRS payment plans, removing tax liens and levies, resolving back taxes, and filing late tax returns. To date, we have consulted on more than $18 billion in tax debt.
Tax Defense Network (taxdefensenetwork.com) has 604 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
604 approved reviews, newest moderated first
curtis J.
Nicholas did a great job
Reply from Tax Defense NetworkSep 20, 2021
Hello, Curtis. We're happy to hear that Nicholas made this a positive experience for you. Thank you for choosing TDN as your tax resolution company!
Melinda
STAY AWAY FROM THIS COMPANY! They did absolutely nothing to help us. All they did is make our situation MUCH WORSE! They got us financed for the nearly $5000 fee (in the end with finance charges we will pay around $7000). So we have been making the monthly payments for their fee. The only thing they did was get a lien placed on us.They convinced us that making a payment plan with the IRS was not the right thing to do and they could get our debt reduced to 0. Had we made the plan with the IRS we could have made the same monthly payment we are making now for their fee and avoided a lien. Now we owe even more to the IRS because of interest charges plus we are out the money for the fees. We feel like we have been scammed. Also whenever you call they just talk you into thinking they are still working on your case and say to give them a few days and they will call you. They NEVER do. All the while those interest charges just keep adding up. We thought we were aware enough to not get scammed, but I guess we were wrong. *Update. Someone from the company contacted us and basically said they did what they said they would do. This is not true they did absolutely nothing they said they would do. I also forgot to add iny original review that part of the service we paid for included tax preparation for 2020 taxes. I had to constantly bother them to get them to file them, which they finally did at the last minute. I reviewed them before signing them and caught a few mistakes which they had to fix. Unfortunately I missed a mistake made on our State taxes and now we have been informed that we owe state taxes (+interest now). This company has cost us a lot of money. Not to mention the sleepless nights and feelings of pure anger and embarrassment that we allowed someone to scam us. I am writing this review to hopefully save someone else from being lured into this scam. We want to find proper legal counsel to hopefully recoup some of what we lost, but find it hard to trust anyone now.
Reply from Tax Defense NetworkSep 20, 2021
Hello, Melinda. Our team is truly disappointed to hear about your experience. It would never be our intention to negatively impact our client's finances. We work very hard to establish the best available resolutions for our clients, and we are saddened to hear you feel this wasn't the case for you. Our team would appreciate the opportunity to speak with you and determine what could have been done differently during your time with us. Unfortunately, we have been unable to locate your file based on the information provided. We ask that you contact our Client Care Team directly at (877) 856 - 5118 to discuss your services and resolution. We're looking forward to hearing from you and establishing a more satisfactory outcome for your concerns.
Kevin R.
Thanks for your hard work u guys did a great job 👍🏾
Reply from Tax Defense NetworkSep 20, 2021
Thank you for this positive feedback, Kevin! It means so much to us to know that we've helped you resolve your tax concerns.
Steve
They worked long and hard with me to understand my personal situation and then worked with the IRS to arrive at a resolution everyone could live with.
Reply from Tax Defense NetworkSep 20, 2021
Thank you for this great feedback, Steve. We are happy to have assisted you with your tax concerns!
Alex D.
My tax case is still pending but so far so good.
Reply from Tax Defense NetworkSep 20, 2021
Hello, Alex. Our team is glad to hear you are satisfied with your services thus far. We look forward to establishing a positive resolution for your tax matters.
isaac S.
I have confidence that this company would help me out and they did and I'm happy. Ty for your help.
Reply from Tax Defense NetworkAug 23, 2021
Hi, Isaac. Thank you for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!
Nicole T.
Worst experience ever. They prey on people. Blow your phone up initially you finally get the consultation then they transfer you to whoever tells you what that the cost is like 5000. I immediately can’t do it. I can’t afford it tell them no and begin emailing Nathan my original person to ensure it’s canceled before it even starts. I couldn’t pay 400 a month it’s ridiculous I said no immediately. Nobody responds. You call they tell you there is no manager. No department to help with complaints or cancellations. Only sales. I had to text because of course when they were soliciting me they would call email and text. Nathan Leighty finally emails me back that it’s canceled. Why the hell 3 weeks later some stupid special special finance charge appears on my debit card? FOR 381.65 I call my bank no idea come to find out it’s some company from tax defense call them they are rude and tell me OH WELL THEY WILL DEAL WITH MY BANK. It completely overdrew my account and took money I had for other expenses. All the while I’m literally emailing calling texting every damn day because what people continue to charge someone for a service they declined and ARENT receiving $ received ? Scammers and trash people. In a time where most are struggling this is what that do. The worst communication and customer service ever. They are no better than scam artists from Nigeria who steal your information. Don’t use them at all. Don’t even get the consult it’s lies good reviews are LIES. They have now taken about 600 dollars from me for absolutely nothing. I’m still not refunded and have disputed the charge with my bank. I’ve accumulated 150 additional fees on top of the 381.65. It’s really awful and unfair. I have shown my bank all the messages where I never agreed, was told it was canceled before it even wouldve began. They are a horrible company
Reply from Tax Defense NetworkJul 22, 2021
Hello, Nicole. Thank you for bringing your concerns to our attention and providing this feedback regarding your experience. Our company strives to provide exceptional customer experiences, regardless of whether or not a client chooses to continue resolving their tax matters with us. We are saddened to know that you've experienced such difficulties during your short time with our company. First and foremost, we would like to acknowledge that the company you are referring to is a third-party financer that assists a number of our clients with their fees. While our company can certainly communicate with this entity directly on your behalf, unfortunately, they are a separate company from Tax Defense Network. We will do everything in our power to ensure that this entity is aware of your choice to halt services and that the difficult financial situation you've been placed in is resolved. In the meantime, should you like to communicate with our management team directly, you may do so by contacting our Client Care Department at (877) 856 - 5118. We appreciate the opportunity you have provided to make things right for you. We hope to resolve this matter for you very soon.
Lanie
Thank you Kenny Waters for all your hard work. Your kindness, professionalism and knowledge has helped me immensely.
Reply from Tax Defense NetworkJul 12, 2021
Hello, Lanie. We're happy to hear that you had a positive experience with Kenneth and Tax Defense Network. Thank you for choosing TDN to assist you!
