Teak WarehouseReviews of teakwarehouse.com

Reply from Teak WarehouseMar 20, 2026

Hi Kennedy Family, Thank you so much for such a wonderful review! We appreciate your business more than you know, and hope we can see you again in the future! Thank you so much for sharing this feedback with us, and enjoy your lovely new furniture! Have a great day! Teak Warehouse Customer Service

Reply from Teak WarehouseMar 20, 2026

Hi Julia, I know I reached out to you via email already, but I wanted to make sure you got a reply here as well. We're so sorry to hear that it took some extra time to get your order delivered. We know how frustrating delays can be, and we pride ourselves on our competitive delivery timeframes & transit times. That all said, it's concerning to hear that there were some scheduling/lead time conflicts here, as well as some issues with assembly as well. This is not at all an accurate representation of the standards of business we have, and I am so sorry your experience was not a positive one. I extended a store credit to you via email, to use on your next purchase with us, as a courtesy for the inconveniences you experienced. I just wanted to remind you that this credit is still valid if you would like to use it. I am also happy to assist with any further questions or concerns you have as well. Casey Martin Customer Service Manager Teak Warehouse

Reply from Teak WarehouseJun 30, 2025

Hi Pete, Thank you so much for sharing this feedback with us. Our current leadtme for in-stock orders (without custom cushions/canopies) to ship from our warehouse is approx. 1 week from the date of purchase. I can see that this order shipped on 5/23/25, about 3 days from the date of purchase on 5/20/25. Once the order is shipped with the carrier, American West, delivery can take about 4 weeks. I can see that the order was delivered on 6/25/25, right around that 4-week lead time that I mentioned. So, from everything that I can see, this order was delivered within the standard leadtime. White Glove service also does not include expedited delivery. Regarding the delivery experience that you mentioned, I have opened an internal case with the delivery company to further investigate how this order was delivered. White Glove service includes blanket-wrapped shipping, point & set installation of the items, unpackaging/removal of any shipping materials, and an inspection of the full order. This should have been the delivery service you received, since like you mentioned, you did pay for White Glove shipping. I apologize if you didn't receive the full extend of this service, and will personally be in touch with you once I complete my investigation with the delivery company. Again, thank you so much for sharing this feedback with us. Casey Martin Customer Service Manager Teak Warehouse

Reply from Teak WarehouseMar 20, 2026

Hi Saul, We are so grateful for your feedback and your business! It’s great to hear our team delivered a smooth and enjoyable experience. We hope you choose us again for your teak needs in the future! Thank you so much! Teak Warehouse Customer Service

Reply from Teak WarehouseOct 3, 2025

Hi Patricia, We strive to provide excellent service from purchase to delivery, so we are thrilled that you had a positive experience with our sales & warehouse team! We are thankful for your business and appreciate you taking the time to share this feedback with us. Thank you so much! Teak Warehouse Customer Service

Reply from Teak WarehouseMar 20, 2026

Hi Patricia, Thanks so much for taking the time to share this feedback! We appreciate your business, and if there is anything that we can do to improve our visit next time, please let us know. Thank you so much! Teak Warehouse Customer Service

Reply from Teak WarehouseOct 3, 2025

Hi David, We're so happy that you enjoyed shopping with our sales team and had such a positive experience with our warehouse team as well. We take pride in providing the best quality of outdoor furniture, and hope that you enjoy your new pieces for many years to come! Thank you so much! Teak Warehouse Customer Service

Reply from Teak WarehouseOct 3, 2025

Hi Alex, We're glad that your shopping experience was a positive one! We hope that you have been enjoying your beautiful new loungers and continue to enjoy them for many years to come. Thank you so much! Teak Warehouse Customer Service