Excellent
Based on 284 reviews
Teak Warehouse4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Providing the highest quality outdoor furnishings at “warehouse” pricing, Teak Warehouse offers you a wide range of options to create the stylish outdoor relaxation or entertainment space of your dreams. We are proud to serve architects, designers, and contractors on large-scale projects, as well as individuals looking for affordable luxury with quality that will stand the test of time!
Teak Warehouse (teakwarehouse.com) has 284 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
284 approved reviews, newest moderated first
Stefany
The deliver team was amazing!
Reply from Teak WarehouseMay 14, 2024
Hi Stefany, Thank you for choosing Teak Warehouse! We're delighted to hear that you had such a positive experience with our delivery team, and hope you are loving your furniture. If there is anything that we can help with, please do not hesitate to let us know. Thank you so much, Teak Warehouse Customer Service
Kassim
The manager Victoria was extremely professional and knowledgeable and she made the experience great. Thank you so much.
John
Great customer service and reasonable prices.
Reply from Teak WarehouseMay 14, 2024
Hi John, Thank you for this feedback. We appreciate your business and are thrilled that you had a positive experience shopping with us and with our team. We hope you'll continue choosing Teak Warehouse in the future. Thank you so much! Teak Warehouse Customer Service
TB
The quality of the furniture is amazing. I love every piece I got. The only reason I gave a 4 star instead of 5 is because I had ordered some chairs and it wasn't until they delivered the other pieces that they informed me that they no longer carry the chairs I ordered. Other than that, it was a great experience, and I would order from them again.
Reply from Teak WarehouseMay 14, 2024
Hi Terri, Thank you so much for taking the time time to share this review. We're so happy that overall, you had a positive experience with us, but are sorry that the items you ordered initially were not available. I do see that we regretfully needed to cancel the Breeze chairs from your order, as they had been discontinued & were out of stock, however, I also see that this was discovered before your scheduled delivery date and that the Oliver chairs were selected instead and you were proptly refunded the difference in price. Nonetheless, we understand the inconvenience of not receiving the items you ordered originally, so apologize that this affected your experience and hope you'll still consider us again in the future. Thank so much for shopping with us, we appreciate your business! Teak Warehouse Customer Service
Vendome Terrace A.
Very little communication with floor representative, instead of getting up and showing products, she just pointed at them. When my order came in to be picked up the call was more like a military order. "Your merchandise is in the can be picked up on Monday....should you not pick it up on Monday there will be a $75.00 a day storage charge. Great merchandise and terrible service.
Reply from Teak WarehouseMay 14, 2024
Hi there, Thank you for taking the time to share your experience, your feedback is important to us. We are so sorry to hear the experience you had in our showroom was not satisfactory. This is not the standard of service that we strive to provide here at Teak Warehouse, so your feedback is valuable in helping us improve our service moving forward. As for our Order Pick-Up procedures, due to the high volume of orders our warehouse/distibution center is processing, hand-assembling, and staging daily, we do not have the space available to allow orders to sit at our dock past their scheduled pick-up date. Therefore, storage fees will accure in the event that the scheduled pick-up date is missed. However, as long as it is communicated to us, our team is always willing to work with our customers who find they will have to miss their pick-up date, as we understand that unexpected changes/delays can happen. It looks like your order was picked up promptly on the day it was scheduled for. Again, thank you for sharing this feedback with us, and we hope you can continue to enjoy your furniture for years to come and may consider us again in the future. If there is anything we can do to improve this experience for you, please do not hesitate to let us know. Thank you so much, Teak Warehouse Customer Service
Mrs S.
We were looking for very specific outdoor chairs to replace the ones by our pool. We wanted white mesh slings with stainless steel frames. Shipping was really expensive because they were going from one side of the country to the other but they were on sale so it all balanced out. Customer service was so helpful by sending photos and following up by email. We love Teak Warehouse!
Reply from Teak WarehouseMay 14, 2024
Hi Sherry, Thank you so much for this feedback and for choosing Teak Warehouse! We are committed to providing the highest level of service, and are thrilled that you had such a positive experince with us. We hope you'll continue to consider us in the future. Thanks so much! Teak Warehouse Customer Service
Diana K.
Beautiful table, easy delivery, great customer service. Thank you!
Reply from Teak WarehouseMay 14, 2024
Hi Diana, Thank you for taking the time to share your experience! We are delighted to hear that you enjoyed shopping here at Teak Warehouse. If you have any questions, please do not hesitate to let us know! Thanks so much, Teak Warehouse Customer Service
Lisa S.
Service and delivery communication was great!
