Reply from Teak WarehouseMar 25, 2026
Hi Brian,
I am so sorry to hear that about this issue. Looking further at your order, I can see that your table was signed for & delivered in good condition. The table was accepted and signed for as-is, and nothing was rejected back with the carrier, and no mentions/notes of damage were made. As mentioned over our email correspondence, and as noted on your invoice/order confirmation, all items must be thoroughly inspected at the time of delivery for any damages/defects. Any items found to be damaged/defective must be immediately rejected and sent back with the carrier in order to be eligible for replacement(s). This is a very standard delivery practice, and one that we outline in detail on all order documents/info.
Nonetheless, I'm sorry that this inspection process was not what you preferred, and though a replacement was not possible at the time since the item was not rejected, I can see we did offer to arrange a repair service for the part of the table that was damaged. I know you declined this offer originally, but I would be happy to still get something arranged for you if you change your mind.
Your feedback is valuable to us, and hearing of this unsatisfactory experience that has left you unhappy is not what we strive for. I know some time has passed, but I would still be happy to explore some options and see if there is something we can do to help improve your experience with us.
Feel free to reply to our original email thread if you would like to discuss more, and I would be happy to see what we can do.
Casey Martin
Customer Service Manager
Teak Warehouse
