techsolutions.support.comReviews of techsolutions.support.com

Was expecting call yesterday. David took care of resetting my account quickly

The tech advisor was very helpful and polite.

Very professional and understood the problem

she was very good she knew her job very good

Very easy to work with very polite. Good at their job. Thank you.

The waiting time for access to a tech is much longer that it has been in the past.

The first tech (Catherine) I had was not good; she did not do what she should have done and/or what I needed to be done. She also said a senior tech would call back; I waited an hour & no call. I called again, got Kay who said after call ended a Sr tech would call...didn't happen. Later I got an email saying a tech tried to call but no answer...not sure why as I never left the room. Senior Tech Jan called and he was absolutely super !! He fixed everything and also restored my faith in T Sup. He knew his job & did it well; was also friendly.... reassured me of the value of your company. Blessings.... ....P.S. I forgot the Sr Tech told me I had 'sales' not 'tech'...I did not understand until I just read a review from Oct 2023 where that person said they get 'sales' not 'tech' when they call. I am paying for TECH support and fully expect when I call to get a TECH support person NOT someone in sales. Yesterday I had to be rude & tell the 'sales' person to STOP, that I was not buying anything--I just needed my computer cleaned. Now I understand why she did a lousey job; she's in sales not tech support. I now know whoever answers I will always ask for tech support. I shouldn't have to....

I have use the tech service for many years and I am always satisfied with the service I get in solving my problems with my computer. I compliment the company in choosing good people for serving the clients. Thank you