teelaunchReviews of teelaunch.com

If you want to use this app for your business think twice. production time is too long. I've placed an order for a customer on 16 Nov it took them 2 weeks to print a mug and another 2 to deliver so that order arrived on 15 Dec and the worst part after all that waiting it was broken and even the print area wasn't placed properly and there's no time for replacement before Christmas and when I applied for refund they refunded the product only so I have to pay for shipping for damaged goods!

Takes them two weeks to produce and ship a simple luggage tag to the US. Awful.

I recently signed up for tee launch for my shopify store and the links always appear to be broken. This happened once before and I just abandoned the project and tried back again today. I tried all three of the servers I use (Chrome, Safari, Firefox) and still the same thing. They don't seem to have online chat, so I guess I'll have to look for a new app.

Teelaunch basically is the low end of POD companies. Their products frequently arrive late or not at all. Then don't refund sellers if a customer demands a refund. Just not a good company.

Hands down bad and i mean bad customer service. I wouldn't recommend this company to anyone. They talk horrible about teelaunch customers. They will put you off until its to late then offer a refund because they dont want to deal with the issues at hand.

I wish I would have read all of the negative reviews about this company before I imported hundreds of products into my store using TeeLaunch. The customer service and app are completely terrible. Also they have this customer service person named Geb who responds to emails, but it's very obvious that this person does not understand English very well. I'm guessing that this is a Virtual Assistant that is outsourced overseas somewhere. I don't personally have anything against foreign people or outsourcing work, but when you can't form a few sentences together that actually make sense and that is your job.....well that's kind of a problem. On top of that almost everyone working there has pretty much zero technical knowledge when it comes to using TeeLaunch. And there are so many bugs within this platform it is unreal. I've used a few other POD apps and they all have their issues, but TeeLaunch takes the cake. 50% of the time I try to upload a product to my store I get an error message within the system. And when you contact somebody there to get help with it, they will tell you that they know it doesn't work. Well then why is it not fixed or removed from the platform. So they have this app that doesn't work half of the time. So when customer support can't answer any of your questions, you will be directed to a guy named Dave Alpers who is a manager. When you ask Dave why something isn't working he will tell you he doesn't know and that he will have to ask the graphic desinger or owner and he will call you right back. But he won't ever call you back and he won't respond to the numerous emails you send either. There is nothing more infuriating when someone says they are going to do something like call you back, but never do. I don't know if they just think I'm going to forget or that the issue is just going to magically be resolved by itself. In this case I think it's about a Manager not giving a damn because it's not his company. So he could really care less about customer service, even though that's part of his job. It's as if this company cares absolutely nothing about it's customers or obtaining your business. I don't understand how an owner of any company could let their business be ran like this. I guess they enjoy throwing money away and losing customers. I don't expect a whole lot from a company like this. Just that they return an email or a phone call within a few days. But when they can't do that and then they start to intentionally ignore all attempts at communication...........it's time to start looking for a different company.

Teelaunch website is a poor pile of #*%* with very view features working.

I added your Teelaunch as an app to my Shopify store. One of my customers showed me a T-shirt she purchased from my store AND I WAS MORTIFIED! It looked NOTHING like what was designed, nor did it look anything like the photo that I was shown by Teelaunch after we designed the shirts. The artwork of the T-shirt was printed into the neckline seam, and in no way did my design reflect the positioning they placed on the T-shirt. They need to have better ways to contact them to personally discuss orders. This can mean success or failure for a llot of companies. Also my shirt has a GLITTER design and they were NOT printed in glitter. What a joke and truly disappointing!