Average
Based on 141 reviews
Tefors3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our goods are thought out and designed to make our daily journeys and experiences more efficient and enjoyable. That is why we aim to craft all Tefors goods to blend seamlessly with our lifestyles, both on the paved city streets as well as on those longer journeys of discovery.
Tefors (tefors.com) has 141 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
141 approved reviews, newest moderated first
Tor K.
Warning for this company. You pay but dont recieve any goods or even a response from customer service for many years. I backed this company by kickstarter 2021-04-05 and have send many questions where my shoes are since then. In 2024 i was offered store credits since they dont produce the two pair of shoes I ordered anymore. With the credits I could order one pair of shoes with less quality then I ordered and one pen. Not satisfied.
Joachim
The backpack I bought from Tefors broke after less than a year (the zipper has stopped working properly, so I can’t close it and thus use it) Then I didn’t get any response from after several attempts of contact. Then I post a review online to warn other potential buyers of your disrespectful way of managing a business. Then more than a year later they contact me, "trying to solve the issue" by giving a discount on a new backpack... After writing back and forth for a while, since I didn't trust the company after ignoring me for a year, and since I didn't want to buy a new backpack because the last one didn't work after a short while, Andy (project manager at Tefors) gave me the following offer by mail: 1. We guarantee that we will repair your 48Hr Switch. If we are not able to, we will send you a brand new Ultimatum. 2. I can extend my initial offer to 70% towards the Ultimatum bag. This process is smoother and faster. But when I said yes to offer number 1 and asked for practical information about the packaging, I got a new email saying, that the bag i now out of warranty (he already knew, since he wrote it in his first email, and since they ignored me for a year), and that the best thing he could do was giving me a 30% discount on a new bag. They are a waste of time, their marketing is cool, but their products low quality. And you better hope, that you are not gonna need to get in contact with them or their costumer support. ***Edit after answer from Tefors*** They keep writing the following: "We understand that the solutions we offered were not accepted, and subsequently, you sought to address the backpack’s issue by engaging a tailor." But it's not true. I tell them about the tailor by mail the 13.10.23 Later the same day I get an mail with their answer, where they offer the following "1. We guarantee that we will repair your 48Hr Switch. If we are not able to, we will send you a brand new Ultimatum. 2. I can extend my initial offer to 70% towards the Ultimatum bag. This process is smoother and faster." I accept the first offer by mail the 27.01.24. I also checked the 70% discount-code, and it didn't work. I get an answer the 31.04.24 where they say can't help but that they can give me a 30% discount. I replied showing them the mail-thread, where I in fact due accept the offer. 20.02.24: They send another long email with the same answer as here on Trustpilot, saying that I didn't accept their offer. In conclusion: I did accept their offer, even though they say I didn't, and they won't resolve the matter. They just want to give a regular discount, and hope that I buy another product.
Reply from TeforsMar 15, 2024
Hi Joachim! We understand that the heart of this issue dates back to when you first contacted us on January 12, 2022 (2 years after you initially purchased your 48Hr Switch bag), regarding the malfunction of your backpack’s zipper. We acknowledge that there was a significant delay in our response, which certainly did not meet our standard for customer service. This delay was not intentional but rather a regrettable oversight for which we have taken full responsibility. As we took longer than normal to answer your message, we were open to solving your issue regardless of whether it was one week before or after the warranty. As a small startup, and yet a growing brand, we continuously strive to learn from our mistakes and improve our processes, despite any limitations we encounter, as a small team. In the past years, we have grown a lot and we are now glad to say that Tefors is loved in more than 100 countries. It was with this intention that we reached out to you with 2 proposed solutions that you have refused several times. We have then remained as communicative and responsive as possible to your concerns, as you have seen in all our recent communications initiated with the intent of working with you to sort out any issues you are having. We understand that the solutions we offered were not accepted, and subsequently, you sought to address the backpack’s issue by engaging a tailor. This intervention, while understandable from your perspective, unfortunately, complicates the possibility of solving the initial problem. Our policy is significantly affected when a third party has attempted repairs, as it may alter the product’s original condition. It’s important to understand that, as we mentioned in our communications, the 48Hr Switch collection is discontinued at the moment, which now, in 2024 (almost 6 months after we shared the initial solution) makes the process an impossibility. This is why we have revisited the only solution left, which you have again refused. We understand that we may have fallen short in regards to the delay in getting back to you initially but we hope it clarifies the situation and the fact that our team is still open to helping you get this sorted considering the most recent discussions and latest solution that we have offered. Regards, Tefors Team
G W.
Best Bag for travel and everyday use. A bit heavy, better said, sturdy, but very very practical. I got mine in Vintage Saffianoo and i wear it everyday. The add ons make it very useful.
Reply from TeforsFeb 15, 2024
Thank you for sharing this review with us and our community, GW. We're glad you're finding your Ultimatum bag and its add-ons to be useful and helpful in your day-to-day activities. If there is anything we can assist with, don't hesitate to let us know at [email protected]
Alex N.
Before I received my Tefor Ultimatum Backpack I saw a review from someone who ordered the same bag I did for $300+ saying the zipper broke during use and they told her to buy a brand new bag instead of helping with the issue, so I was weary, and now that I have the bag, which design and feels looks great, the zippers you have to use a moderate or decent amount of strength for them to go up and down, it isn’t effortless like all my other cheaper bags, I don’t understand why the zippers to use the bag feels like such a struggle? Its very disappointing because I probably won’t be using it much simply because of that. Like if the zipper feels stuck and then in the back of my mind if I accidentally break this I’m just screwed. It’s a $300+ bag with the value of $100 bag.
MARCO B.
Je suis très satisfait de mon nouveau sac à dos.Il correspond parfaitement à mon organisation de travail ( iPad, Time System, Ordi et accessoires). Une des deux sangles avait une marque et Tefors a effectué un changement rapide et généreux avec en plus, à la clé une remise sur un futur achat. J'espère avoir besoin bientôt de nouveaux éléments. Très bonne année à l'équipe. Marco (Nice - France)
Reply from TeforsFeb 15, 2024
Marco, thank you for leaving this amazing review! We're so glad you're enjoying your Tefors Collection. If at any point in time, you need any assistance, don't hesitate to reach out to us at [email protected]
Chris D.
I took mine to NYC for work last week, and my coworkers and even the TSA agent were all commenting on how great it looks and how organized! Mine is the black saffiano model with the recently added waterproof YKK zippers. One other note - the compression cubes are insanely good! They compare well with packing cubes that retail for more than double their price!
Marcel H.
Waiting almost one year on a replacement for my returned shoes. Support doesn't even bother to answer anymore Edit: After my rating on trustpilot the tefors support reached out to me and offered a replacement. In the end, I did receive the promised product in good quality.
John F.
Poor quality, arrived from china damaged. Extremely low quality plastic like leather. Contacted for a replacement and they offered a 100 gift card after I spent over 500 for the package. I declined and then they said I would have to ship it to them at my cost and then pay china import taxes. Horrible company.
Reply from TeforsMar 7, 2024
Hi John! We understand the inconvenience you’ve faced and want to clarify the steps we’ve taken to address your concerns. Following your communication, we have shared multiple solutions that would suit your needs and have been open to finding the best ones, as outlined in our email on December 7th. However, we did not receive any response. This gesture reflects our dedication to ensuring our customers’ satisfaction. We recognize the importance of feedback and we know there is always room for improvement. When it comes to product quality, we prioritize the use of high-quality materials and sophisticated leather treatments in our products. Our 7 successful crowdfunding campaigns and over 20.000 rewards shipped worldwide are a testament to this fact. We understand you may not prefer products manufactured in certain parts of the world. Nevertheless, having products manufactured or crafted in China does not automatically label them as low-quality. We value your input as it is crucial for our growth and improvement. We are sorry to see that, despite our openness to work with you in resolving this situation, you have decided that initiating a chargeback on December 27th is a better solution than answering the email we sent you 3 weeks prior. We would love to have the opportunity to restore your trust in our brand. With that in mind, we are open to any further communications with you. Regards, Tefors Team
