Great
Based on 439 reviews
TelephoneKenya.com4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2008, TelephoneKenya.com is a website dedicated to help Kenyan people living abroad keep a close relationship with their loved ones back home in Kenya. The services TelephoneKenya.com offers range from voice credit and monthly plans to mobile recharges.For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
TelephoneKenya.com (telephonekenya.com) has 439 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 60 reviews with 3 stars · Clear filters
Wairimu
Not very impressed.
Reply from TelephoneKenya.comJan 9, 2018
Hi Wairimu, Thank you for your honest feedback! We would like to know how to improve things for you. So, someone in our Support team will contact you. Hope it's OK with you! Thank you!
D. D.
Lately I’ve been getting ‘false’ missed and or Cancelled calls on my phone. When I call back the numbers they have no clue I called them. I called my Carrier and they said Telephone kenya is causing those calls. They are dummy calls so you think you missed a call and use their service to call back. I wake up to over 20 missed international calls. Please look into this issue it’s annoying. Thank you.
Reply from TelephoneKenya.comDec 28, 2017
Hi D. Dott, Thank you for opening up the topic. We can assure you, as a service labeled by BBB for transparency and customer satisfaction, that we are not sharing our customers' details with any third parties, so that they could use that info on. Also, we do not call our customers for marketing purposes, and do not send spam messages. The only time we call our customers is to get additional information regarding an issue reported or to check a transaction. There is a solution for these "missed" or false calls. You can block the unwanted numbers that call you. Go to your phone's Settings. Hope it helps! TelephoneKenya team
Mercy
I would have given them 5 stars if it were not for the spam I get everytime I have a transaction with them. This year, every time I add credit to my account I have been getting an email from a company called Jamia that my food order is ready for delivery. This makes me suspicious that my account is not secure.
Reply from TelephoneKenya.comDec 12, 2017
Hi Mercy, We can assure you that we do not share any of our customers' details with any third parties, as stated in our Privacy Policy. Plus, the website you mentioned does not belong to us. You can mark the email address as spam, in case you do not want to receive any notifications from them in the future. We have sent you an email (to the email address registered in your TelephoneKenya account), providing more details. Keep in touch!
Damaris M.
Sometimes my calls get disconnected and I have to call in again.
Reply from TelephoneKenya.comNov 22, 2017
Hi Damaris, Thank you for letting us know about it! Someone in our Support team is placing some tests and making some changes to your account settings. Please check your Inbox later for more details! You should not experience such glitches. For future reference, please star rate your calls to notify us related to the quality of your calls, or get in touch with us: https://telephonekenya.com/contact Keep in touch!
WASHINGTON O.
They used to give free minutes as a bonus once in While but no more of free minutes of being a customer for so many years .What happened?I haven't gotten any free minutes in about 4 years. Thank you Washington
Reply from TelephoneKenya.comOct 30, 2017
Hi Washington, Thanks for getting back to us! You must be referring to Thank You points... is that true? Actually you still have 982 points in your account with TelephoneKenya, which equals to $9,82 Voice Credit. But you can only press "Convert" in your account (My Information section) and turn the points into mobile credit until you've reached 1000. You are 8 points closer. How the PROGRAM has always worked, and still does: -These points are awarded for 2 kinds of purchases you make on the website: Mobile Recharge or/and Voice Credit. Here are more details: https://telephonekenya.com/thank_you_points -Once you amount to 1000 you can convert them in Voice Credit for free calls. If you need to get in touch with us, please contact our Support team anytime: https://telephonekenya.com/contact Thank you for having been with us for so long!
Evaline C.
I like your services. I wish the minutes could be more per purchase though. Otherwise thanks
Reply from TelephoneKenya.comOct 6, 2017
Hi Evaline, Good news first! You've manage to collect 4,736 Thank You points in your account, that you can Convert right now in $47.36 Voice Credit balance. Imagine! That's a lot! Congrats! How to Convert points: -Log into your account -Go to My Information -Press / Tap "Convert" and wait few seconds, then check your balance and start calling for FREE. On every purchase with TelephoneKenya.com you get loyalty points. You can also get loyalty points if you recommend the service to your friends. But you can read about this on the website, under the Thank You points section in the footer. Also, there are promotions & contests almost monthly on Facebook. Sometimes, the giveaways remain unredeemed. That's a pity! So, chances are BIG you win. Please join the community: https://www.facebook.com/telephonekenya/ Keep in touch!
peter G.
AIR TIME. You guys started very well with efficient services but of late i have noticed that your connection has actually gone down.Iam in the middle of a call andsuddenly it just disconectsvand iam left hanging out screaming hello,hello only to get disconnected and in the process loosing my hard purchased minutes,very frustrating and i know you guys can do better.It's happening more often now.Fix the problem before you loose a great customer or he goes broke.Thankyou.
Reply from TelephoneKenya.comOct 5, 2017
Hi Peter, No worries! Someone in our Support team will contact you soon to clarify the situation. Also, to avoid connection issues in the future and help us choose the best routing for you, please use the Star Rating system in your account. 5 stars stands for "great" connection, while 1 for bad (unable to use). Thank you for being our customer! Keep in touch!
Grace K.
expensive. need to reduce price for older customers
Reply from TelephoneKenya.comSep 25, 2017
Hi Grace, First, some good news! You have collected 2,683 Thank You points in your account, which means you can log in and Convert them yourself into $26,83 Voice Credit balance for free calls. Enjoy it! Just go to "My Information" section and on the right, you've got your loyalty points displayed. Click or tap "Convert" and you can immediately use the credit to call any destination you please, not only Kenya. Voice Credit never expires, so there is validity date associated with this balance amount. Another way to earn credit is by recommending a friend. Go to your account with TelephoneKenya.com, and check the section Refer a Friend. You can invite your expat fellows by email, sending them your referral code. When they use it to make their first order with TelephoneKenya.com, you automatically get $5 as Thank You points. Once you get to $10 worth Thank You points (1000 points), you can again Convert them into free calling credit. Also, join the expat community on Facebook for regular contests. There are not many people who dare leave a comment, so there are high chances you win: https://www.facebook.com/telephonekenya/ There is one CONTEST starting on September 27 on International Homesickness Day, and the price is $10 Voice Credit. Thirdly, there are regular promotions you can receive in your Inbox, if you are subscribed to Get Offers. Just press "Get Offers", the button on the homepage of the website TelephoneKenya.com. As for the current rates on the website, they go up and down according to other factors on the market. It is not our initiative. We try to get the best rates for you, but when costs to our providers go high we need to line up to keep the quality up. The same way, rates can go down, when market decreases affect the service. Thank you for your understanding, and for being our customer!
