TelnyxReviews of telnyx.com

Reply from TelnyxJul 16, 2026

Hello Craig, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and apologize for the frustration and inconvenience this has caused. Our team will be reaching out to you shortly to reconnect and work with you on getting your account set up successfully on Telnyx. We appreciate you bringing this to our attention and hope to have the opportunity to regain your confidence. Best regards, The Telnyx Team

Reply from TelnyxJul 2, 2026

Hi Megga, On the support front, please always reach out to [email protected] to log a support ticket. Your credit card was declined - I went ahead and gave your account a courtesy credit to bring your account balance out of the negative for the time being while our fraud team reviews your account and payment methods. Updates to follow via ticket ID 405833.

Reply from TelnyxJul 2, 2026

Hi David, We appreciate you sharing this feedback. On the delivery question — "delivered" in our system indicates that the downstream carrier accepted the message on their network and administered a Delivered DLR. Whether the recipient's end device actually receives it depends on factors beyond Telnyx, including carrier-level filtering that can block messages before they reach the handset. If that did occur in this sceanrio, this is called a "false DLR" and typically happens when carriers block messages for spam after they reach their mobile network. Once the message leaves the Telnyx platform - it is up to to the applicable carrier to deliver the message to the end device. On the cancellation process — account security verification is required before we can process cancellations to protect account holders. Every account has a passphrase associated with it for this specific reason. Please feel free to reach out if you have any further questions. We are happy to help. Regards,

Reply from TelnyxJun 25, 2026

Hi Rich - Unwanted calls are something we take very seriously. Telnyx consistently polices its network and maintains strict anti-fraud controls to ensure our platform cannot be used to originate unwanted calls. Bad actors who attempt to abuse our services are quickly identified and removed — in fact, many of the complaints we receive on Trustpilot come from individuals who were already denied access to our platform for this very reason. It's also important to note that phone numbers can be spoofed or ported across networks. In many cases, a Telnyx number may appear on a caller ID even though the call is actually being originated on a completely different network. This is an industry-wide challenge, and we invest heavily in robust reporting and detection tools to identify and address these situations. If you are receiving unwanted calls, please report them directly to our Fraud team using the link below. Every report helps us take swift action: https://telnyx.com/report-abuse We appreciate you speaking up — it's reports like yours that help us keep our network clean and protect consumers.

Reply from TelnyxJun 23, 2026

Hi Elizabeth - Thank you for bringing this to our attention. Unwanted calls are a serious issue, and we want you to know that Telnyx takes this extremely seriously. Telnyx consistently polices its network and maintains strict anti-fraud controls to ensure our platform cannot be used to originate unwanted calls. Bad actors who attempt to abuse our services are quickly identified and removed — in fact, many of the complaints we receive on Trustpilot come from individuals who were already denied access to our platform for this very reason. It's also important to note that phone numbers can be spoofed or ported across networks. In many cases, a Telnyx number may appear on a caller ID even though the call is actually being originated on a completely different network. This is an industry-wide challenge, and we invest heavily in robust reporting and detection tools to identify and address these situations. If you are receiving unwanted calls, please report them directly to our Fraud team using the link below. Every report helps us take swift action: https://telnyx.com/report-abuse We appreciate you speaking up — it's reports like yours that help us keep our network clean and protect consumers.

Reply from TelnyxJun 19, 2026

Hi Salman, We reviewed your case and can confirm the issue was not related to the expiration date on your ID. The order was rejected because the service address provided did not match the proof of address provided. Once you corrected the address issue on 6/19/2026, the order was approved on the same day. Our team has followed up on your support ticket to confirm the resolution. Translation: Bonjour Salman, Nous avons examiné votre dossier et pouvons confirmer que le problème n’était pas lié à la date d’expiration de votre pièce d’identité. La commande a été rejetée parce que l’adresse de service fournie ne correspondait pas au justificatif de domicile fourni. Une fois que vous avez corrigé le problème d’adresse le 19/06/2026, la commande a été approuvée le même jour. Notre équipe a effectué un suivi sur votre ticket de support afin de confirmer la résolution.

Reply from TelnyxJun 18, 2026

Hi Bill, Your account was just canceled on 6/18/2026 (today). The marketing email you received was from today as well. As confirmed in ticket 345283, since your account is now canceled, you will no longer receive any marketing communications from us. Regards,