Bad
Based on 7 reviews
Telzio1.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cloud-based Telephony SolutionsBusinesses across the globe, ranging from budding startups to established enterprises, entrust their essential telephony needs to Telzio. It provides a hassle-free deployment, effortless management, and scalable phone services that are crucial for business operations.
Telzio (telzio.com) has 7 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
7 approved reviews, newest moderated first
Chani M.
Someone mistakenly signed up for free trial and forgot to cancel. The line was not even used and this company proceeded to charge us over 1,000$ and when trying to discuss the situation didnt return emails or calls ( although they said they would ) and we are left with a huge debt for nothing. Very shady place.
Alon Z.
I highly recommend avoiding this company they services are very shady
Wentworth C.
Telzio accounting is horrendous. We purchased over $1,000 worth of IP phones from them. Everything worked fine but after a few months they took out $427 from our account without authorization and we have been fighting with them for 3 weeks to refund the money back. Each week a new excuse. So we initiated a chargeback with our credit card company. They threatened to suspend our account if we do not drop the chargeback against them, even though the account is paid and current. Very disappointing. Would expect a company of their size to handle these matters with integrity.
Jess
Wanted to receive some advice on the product and what would be best for my business, so was asked to book a meeting via a calendar link. Booked a meeting and left waiting. No response until hours later. Extremely poor service.
Reply from TelzioSep 25, 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent meeting. It looks like there was an unfortunate scheduling issue on our end due to the time zone difference, and we understand how frustrating it can be to have your valuable time impacted. Our team member will be reaching out to you personally to resolve this and ensure that your needs are met promptly. We truly appreciate your patience and understanding and are committed to making this right. Please let us know if there's anything else we can do to assist you. Sincerely, Telzio
Tiffany
I am extremely disappointed with Telzio. This is the worst phone service I've ever used, lacking even the most basic features that any business phone service should have. There is no contact management system, no group messaging, and no way to communicate with your team internally as a group. Conference calling isn't available either, and the mobile app is far inferior to the web app, missing several key features. We had to pay to port our number into their system, only to discover these missing essentials. On top of that, we were forced to pay again to port our number out, which took almost a week. The experience was terrible from start to finish. One of the biggest issues is their inability to save contact names to numbers, which means you have no idea who is calling or texting your business. When we raised this concern, they suggested paying for a separate CRM to manage contacts – something that should be built into the service. Overall, Telzio failed to meet our expectations in every way. I would never recommend them to anyone looking for reliable business phone service.
Reply from TelzioSep 25, 2024
Hi Tiffany, Thank you for sharing your experience with Telzio. We're truly sorry to hear that our service didn't meet your expectations, and we understand your frustration. We take all feedback seriously and use it to continually improve. We want to clarify some of the points raised in your review: - Call Conferencing: Telzio does offer conference calling, and we're sorry if there was any confusion or if this feature wasn't made clear during your time with us. - SMS Collaboration: While we do offer SMS collaboration and internal messaging, it appears there was a misunderstanding about group chats. At this time, Telzio does not support group threads where multiple users can collaborate in a single conversation, but we do offer other internal messaging tools to help your team communicate effectively. We're constantly working on new features, and feedback like yours helps guide that development. -While Telzio's platform doesn't currently include a built-in CRM system, it's designed to integrate easily with external CRMs, allowing you to manage your contacts in a way that fits your business needs. This is a feature many of our customers find beneficial. -Number Porting Fees: As mentioned in our previous communication, these fees are standard in the industry, and they were clearly outlined in the terms agreed upon when the number was ported to us. We strive to be transparent about our pricing to avoid surprises, and we're always happy to assist with the porting process. We regret that Telzio didn't align with your specific needs at this time. However, we do pride ourselves on delivering a reliable and feature-rich service for many businesses, and we continuously work to expand and improve our platform. We appreciate your feedback and will certainly take it into consideration as we look for ways to enhance the Telzio experience. If theres anything else we can do to address your concerns or clarify any further questions, please feel free to reach out to us directly. Sincerely, Telzio
Billy A.
they literally robbed me and abused my credit dard. auto recharge was off and telzio charged my card which was on file 12 times in 1 day! I was having an overusage and they charged me 50 cent for each additional SMS! the sales person has previously told me that its 5.2 cents per sms if I have more messages than the plan. they literally robbed me for $798 in extra usage and kept rebilling and rebilling my credit card without any authorization! I emailed support and they did not even bother to get back to me. when chatting with support they said they will refund me out of courtesy if I sign a 12 months agreement! ANOTHER SCAM TACTIC! YOU ARE SUPPOSED TO REFUND ME ANYWAYS! This is unacceptable what happened here! after complaining to their support my account was closed! and they tried again to rebill my card x5 times: I will report this scam to their card processing company! this is a fake company run by filipino scammers! I googled their sales rep and she is on youtube published dating scammer
Reply from TelzioSep 25, 2024
Thank you for bringing this to our attention. We take your feedback seriously and want to clarify the situation to ensure transparency and provide a resolution. We apologize for any confusion regarding the charges you incurred for overages. As outlined in our terms, standard rates apply when usage exceeds the plan’s limits, unless otherwise agreed upon in a contract. In your case, there was an offer to sign a contract that included lower rates for overage charges, but unfortunately, the contract was not signed, and as a result, the standard rates of 50 cents per SMS were applied. Our sales representative did reach out to you to offer a courtesy refund as part of our efforts to resolve the situation and clear up any misunderstandings. We regret if this was not communicated clearly, and we aim to be as transparent as possible. Regarding your claim of unauthorized charges, it’s important to note that any billing activity was in accordance with our automated system designed to ensure service continuity. Our team is more than happy to investigate any potential errors or discrepancies in your billing, and we encourage you to work with our support team to resolve any remaining concerns. Lastly, we’d like to address the comments made about one of our team members. What our employees do in their personal time does not reflect Telzio as a company. Our focus is on providing the best possible service to our customers, and we stand by the professionalism of our team. We do not condone any form of personal attacks, and we ask for respect in all communications. We are committed to resolving this matter. If you'd like to discuss further or finalize a refund, please contact our support team directly so we can assist you. We truly value your business and hope to find a solution that works for you. Sincerely, Telzio
Brian M.
Jeg elsker telzio. Det er fleksibelt og fair prissat. Mange smider penge efter firmafon og lignende systemer, hvor telzio kan gøre det for en brøkdel af prisen. kæmpe anbefaling herfra!
