Terra KaffeReviews of terrakaffe.com

We purchased the Terra Kaffe Demi during the winter holiday season. We recently ran into issues with our machine and the customer service was exceptional and we were sent a replacement unit. The return process of our original unit was smooth and the refurbished model we received has been working well so far. Outstanding customer service.

First, they have rental options to pay as you go. It makes sense for people who maybe cannot afford a Superautomtic machine right up front, that's awesome, and that tells me they have confidence in their products because most people will use a rental as a try before buy situation. Their confidence helps my confidence as a new customer. The Demi machine is as advertised, I like the dose options, the fact that an app does not exist, and lack of a touchscreen, those are all positives for me! I make 3-5 singles every morning and it works well. There are adjustments that you can make to dose, volume, and temp, but the adjustments are not anything crazy. Simple and straight forward. As always you need good beans to make good coffee. I recommend this machine to anyone interested in convenient, basic, espresso drinks. I have a Rancilio Silvia, and I have had 3 De Longhi machines, but I use the Demi every morning.

With almost 4k drinks brewed I can say I have given my TK-2 a good run for the money. I have the original launch model of the TK-2 and have really enjoyed this machine. 1. the design / esthetic is beautiful and it is easy to use - front water fill access, easy bean hopper access, pull out water tray cleaning, all well designed. 2. the UI and the app are well designed, and honestly with more features than I will use. I am not a coffee nerd, I just like a few good options and I'm delighted with my chosen drink options. 3. For a full feature auto-coffee machine, this one delivers. 4. The team seems to be very responsive to customer feedback and this machine has the ability to update OTA so you can still receive benefits of upgrades long after the purchase. 5. Customer Service has been very responsive. A couple of points where I think could improve: 1. The extended warranty was not all that i had hoped, it really only is valuable if the main part of the machine dies, so be forewarned. 2. I had an issue with the drip tray top cover magnets/attach tabs basically dissolving the surrounding plastic tabs, and this wasn't covered under the extended warranty nor did the company replace and I was told to purchase a new one ... which was annoying so I did a DIY hack to fix it. I felt this was a defect that shouldn't have ever happened. However, in the defense of CS, while under warranty, the bottom part of the drip tray had a warn/discolored area and they replied that with no issues. Happy brewing!

Machine makes excellent coffee. A few glitches so far but all were handled quickly with the support team. Very satisfied!

Customer service has been great with the communication and although the outcome was not the one I had hoped for I think I was given an opportunity that is better for the long run. I’ve been having my TK-01 for 4 years now and been enjoying every cup of freshly ground coffee, and so has each guest I’ve offered a cup of espresso. Currently considering getting the DeMi which I think is very sleek and will not disappoint with the taste of coffee made in it.

The machine is so sleek, but I wish it came with more info- what to set the dial to for what drink, how to customize shot options, how often to clean it, etc. besides that, I love the coffee offerings on the subscription and it makes a delicious cup.

So far so good with the Terra Kaffe Demi. We have had our machine for just under three months and have been impressed by the flavor of the brews (mostly drip and Americano) and ease of use. Cleaning and other routine maintenance is pretty simple. When we had an issue affecting the flavor of the coffee, customer support responded the same day and helped us quickly sort it out. Time will tell how the machine holds up, but so far it's been a great addition to the kitchen.

I have the TK-02 and I absolutely love the espresso and drip coffee it produces. I had to do some troubleshooting when I first used the machine, but the team at TK helped me fix the issues. My biggest gripe with the machine is the milk frothing really is not too good, and I got a separate frother for better textured milk