TervisReviews of tervis.com

I ordered a Tervis tumbler from Fanatics and it arrived damaged and looks terrible. It has a patch of rust on the side (the tumbler says 2022 so not sure if it's just old and that's why??), the plastic is bubbled to the point where it looks like you're meant to pull the plastic off the tumbler. When they printed the Lions logo the printer must have been low on ink as the blue in the Lion is streaky, and there is some scratches in the white part of the cup. I've had a terrible experience trying to get a new tumbler and after reading comments on the Tervis facebook page it looks like a lot of other people are having major issues in getting their orders and customer service is closed until 2 January.

I wanted a customized tumbler, but first you must create an account, so I did. They even sent a welcome email. I tried to sign in but it told me something was wrong. I'm sure I got the password right, but I tried the Forgot Password link. That was three days ago and still no response. I tried again yesterday and still nothing. I wrote to Contact Us and no response.

I ordered 4 coffee tumblers on Dec. 14,2023 and was supposed to get free shipping and deliver by Christmas. I actually paid $10 for faster shipping so that I would get my items by Dec. 19/Dec. 20. By the 22nd, I called their customer service and they said they forgot to ship it, but that they would put expedited shipping so that I would get it by that night or the next day (the 23rd). Well, I received my package on Dec. 26th. After I called them about this issue on Dec. 26, they offered to reimburse my $10 shipping to rectify it. How do you rectify something that can't be rectified, which is the actually on-time delivery? Of course, they should at least reimburse me for my $10 for shipping that never happened timely as a start and then offer some discount for my purchase. Besides just being incompetent, they just don't care AT ALL. By the way, I still haven't received my $10 reimbursement. They deserve a zero rating.

Horrible, dishonest company and customer service! Do NOT buy Tervis products! I purchased a tumbler for my son, the lid wont stay in so it leaks. I contacted customer servia via chat and told them the issue and was asked the purchase date. The gentleman said this was covered under the warranty and told me to send the cup in. I paid $12 to send the cup in and then an a dishonest employee said no one would ever tell me to send the cup in and the lid issue isnt covered under warranty. I would not have done any of this otherwise. They now have my cup and lid, i paid $12 to send it, they refuse to honor their warranty and Cindy is saying untrue things.

Ordered a photo tumbler (with numerous photos) from Tervis on 11/30/20. They shipped it on 12/16/20 vis USPS First Class and I received it on 12/23 -- in time for Christmas. The tumbler turned out great! Love it!