tesery.comReviews of tesery.com

Reply from tesery.comOct 10, 2025

We are very sorry to hear that your order hasn't shipped after 12 days.We understand how frustrating this delay must be, and apologize for the lack of movement and communication regarding your package. We have already contacted the warehouse staff and arranged for your order to be dispatched urgently. Our customer service staff will also update you with the corresponding logistics information. Thank you for your trust and support in our website. We attach great importance to our cooperation with you and hope that the actions we take can relieve your worries.

Reply from tesery.comOct 10, 2025

I am truly sorry and concerned to hear about your extremely frustrating experience with our return process and customer support. It is completely unacceptable that your emails have been ignored, that you were repeatedly asked for photos without confirmation of receipt, and that your requests for alternative communication were disregarded. Please accept my deepest apologies for the unprofessional and unhelpful service you've received. This is certainly not the standard we aim for, especially for valued customers like yourself. I want to personally step in and resolve this for you right now. To allow me to immediately pull up your case and address these issues, please provide me with one of the following: Your Order Number The Email Address you used to contact customer support Once I have your information, I will: Review all previous correspondence to see where the communication breakdown occurred. Confirm receipt of your photos and investigate why our system flagged them as missing. Directly manage your return or resolution process and ensure you receive a clear, prompt outcome. Address the lack of response and the overall poor customer support experience you described. We value your business and feedback, and I am committed to turning this negative experience around. Please reply with your order details so I can start the resolution process immediately.

Reply from tesery.comOct 9, 2025

Thank you for your comment and feedback. We sincerely apologize for the unpleasant shopping experience we have caused you. Due to the recent vacation of our customer service staff, we failed to handle your email in a timely manner. We would like to apologize again. At the same time, we will also arrange for other staff to handle your email issue as soon as possible. Please don't worry. We will serve you wholeheartedly. Thank you for your understanding and patience.

Reply from tesery.comSep 28, 2025

Thank you very much for taking the time to provide such detailed feedback regarding your recent order and experience with Tesery. We sincerely apologize for the issues you encountered, and we appreciate your honest assessment of our service and product. We are particularly concerned about the quality issue you described with the cast aluminum wing nut for the roof rack. We agree completely that a product is only as good as its worst part, and a component that is not fit for purpose is unacceptable. We are glad we were able to supply a replacement part, but we apologize that the initial product failed to meet our quality standards. Your point about supplier quality control is absolutely valid, and we will be reviewing our quality checks and communication processes with our manufacturing partners to prevent such an occurrence in the future. We also sincerely apologize for the difficulties you experienced with our customer service communications. The slow response times, lack of acknowledgement for emails, and issues with non-functional WhatsApp numbers are not the level of service we aim to provide. It is important that our customers feel heard and informed throughout the resolution process, and we regret that you had to chase us for a response. We will be taking immediate steps to improve our internal communication protocols, ensure our contact information is accurate, and implement a system for timely acknowledgment and updates. We appreciate you noting that our team members were friendly and trying their best, but we know that efficiency and clarity are just as critical as politeness. Your feedback is invaluable and will be used directly to drive improvements in our logistics, quality assurance, and customer service departments. Thank you again for your patience and for helping us to improve. If you have any further concerns, please do not hesitate to contact us directly.

Reply from tesery.comSep 27, 2025

First of all, thank you for your choice of purchasing Tesla accessories from Tesery, but it has caused you a bad shopping experience. We are deeply sorry. Tesery has always been operating with a growth mindset. We will constantly correct the shortcomings in the process. We hope that when we become better in the future, we can cooperate again. Thank you again for leaving a comment to inform us of this situation. Regarding the issue you encountered with your order, we will escalate this incident to ensure that you receive a reasonable solution.

Reply from tesery.comSep 25, 2025

Thank you for taking the time to write to us and detail your experience with your recent Tesery order. We want to sincerely apologize for the series of significant failures you have encountered, from the unacceptable month-long shipping delay to the widespread issues with product quality and fitment. Discovering that the products you waited for are broken, incorrectly sized, or fundamentally impractical is intensely frustrating. Furthermore, your inability to get a response from our support team via email or chat is a failure on our part, and We regret that this lack of communication has compounded your disappointment. We are escalating your case now and ensuring we take immediate, concrete steps to resolve every issue you have listed.

Reply from tesery.comSep 20, 2025

Thank you for contacting us and sharing your experience. We are deeply sorry for the issues you encountered with your recent order, such as the product not matching the description and the delay in refund. We hope to help you investigate and solve the problem immediately. To help me find your account and order details, please provide your order number. After finding the order number, we will send someone specifically to handle this matter.

Reply from tesery.comSep 19, 2025

Thank you for reaching out and sharing your experience. We are sorry to hear that you're disappointed with the quality of the roof bars and bike carriers you purchased. We understand how frustrating it is to receive a product that doesn't meet your expectations, especially when you've done your research and were counting on a good experience. It sounds like you've had a number of issues, from the delayed delivery to the poor quality of the components and the lack of clear instructions. We apologize for these shortcomings. We will make sure to pass your feedback on to our product and quality assurance teams so they can address these problems and prevent similar situations in the future. We want to make this right for you. Please let us know if you'd like to initiate a return for a refund or if we can assist you with an exchange. In the meantime, we are committed to improving our products and customer experience. Your feedback is invaluable in helping us achieve that goal. Please provide us with your order number, and we will begin processing a solution for you right away.