tforcefreight.comReviews of tforcefreight.com

My package has been waiting at their office for 10 days. I sent in an inquiry and they sent back a generic message stating packages deliver within 24 to 72 hours of retrieval. I contacted the primary store for a refund- I now have to wait 3 more days to see if TForce finds the package and delivers it.

Well let me begin by saying that I will never personally use this freight company again, nor will I purchase anything from a vendor that uses them for their freight. They are a foreign owned company and don't really care about the end user. My freight was literally 6 hours away in Springfield MO. I am in Oklahoma City OK. It has now been 10 days since pickup and 4 days past projected delivery date (7 days later). I have created 2 different case numbers trying to find out where my freight is at. Their customer service rep can't schedule the delivery or tell me when they will call me to schedule delivery. She can however tell me it has been at my local hub since yesterday. Yet no one has called me to schedule delivery. Even though it is already several days past the projected delivery date. So now it will be next week at the earliest. The board of this company needs to fire the CEO and hire someone that knows how to run a freight company.

On January 15th, 2024 we shipped a 21' 10" round 100% wool braided rug we made for a customer with a value of $4,625.40 with specific instructions NO FORKLIFT. We were quoted $240.89 and prepaid the shipment when it was picked up. The item was delivered and left with an obvious forklift hole in the packaging and the rug. T-Force claims department has been the worst customer service experience ever and their final decision was to pay .50 per pound or $23.00. The handcrafted 100% wool braided rug we made value was $4,625.40. This is truly the most upsetting shipping experience we have ever had. Also, why we quit using UPS a long time ago and I guess why they had to "rebrand" the name so people didn't know who they were. Then, to make matters worse, T-Force turned around and billed us again for an additional $676.78 after they ruined $4,625.40 of our product and refused to help in any way. I think everyone should be aware of this horrible situation and use anyone besides T-Force for freight shipping, FedEx does a much better job, and provides accurate pricing without deception. Furthermore, no one answers the phone in Accounts Receivable even after you wait 15 minutes, they just pick up and hang up the phone,. probably because they know everyone is upset and hates the company.

This so called shipping company is absolute garbage, the people who work there are also absolute garbage. I had a bill from them for $50.00 and on their invoice there is no fees, however when I called to pay for the bill they had the nerve to tell me the total is $60.00. When I refused to pay for the additional $10.00 with the first representative hung up on me. I called again to pay for the bill and got someone else to take my payment for the $50.00 and requested for a supervisor they didn't transfer me and kept me on hold for 15 minutes. My rage came in and started calling with different phone while on hold and asked for a supervisor and told them I will not stop calling with different phone until I speak with the supervisor. It was definitely not a bluff. I finally got a supervisor on the phone and asked for his name "Jesus", this so called supervisor did not care what the problem was and not only that their VOIP was complete garbage because the delay was getting me more irritated than I already was. I told them I would make a visit to their location in Virginia and they immediately said they are no located in Virginia but instead was located in CANADA. What complete lies. I COMPLETELY ADVISE EVERYONE TO STAY AWAY FROM THIS UNPROFESSIONAL GARBAGE OF A COMPANY WHO SEEMS TO BE OWNED BY COMPLETELY UNPROFESSIONAL PEOPLE WHO HIRE UNPROFESSIONAL PEOPLE!!!

I wanted to ship a painting to donate to a museum in California. I called the 800 number and set up the shipment and prepaid by credit card and was given a pickup date immediately. The painting was not picked up, so I called back only to be told that the order was cancelled for no reason, so they set it up again with a new pickup date. The LOCAL pick up guy later called to say they don't ship art. Then they refused to refund my credit card prepayment. Oh, and by the way, they quoted me over $2,100 on the job. I later got it done for $349. So they’re gougers too.

Would give them a zero if I could. Terrible customer service and consistently lie to customers.

Folks, if you ever need have something large delivered by freight, avoid this company by any means necessary. TForce Freight charged me for lift gate delivery, but refused to come an inch into my driveway. Didn't know that, even after I had spoken to the dispatcher and informed them that I was expecting it delivered up the driveway. I was told if I didn't come down and get it with my pickup, I would be charged a redelivery fee and a storage fee until I picked it up myself. And when i called to complain, I was basically told "too bad".

I too would give them zero stars if I could. First, their call center is useless, all they can do is tell you the same tracking info on the website. They cannot solve any delivery problems nor can they even schedule the final delivery. They say we have to talk to the local depot. I call the local depot and they never answer their phone. EVER. Then, they say on tracking that they are calling me but I have no missed calls and no voicemail either. Only after a WEEK of calling and begging the call center did one of them send an email to the local depot and cc me. Someone responded and scheduled the final delivery. The day of came, with a giant 11-4 delivery window. I called them right at 11 and once again no answer. I emailed them asking for update on where in the route I am to at least get some kind of idea. I took the day off work, and also emptied my garage into the driveway to fit the delivery in the back which is where it would go. Around 3pm I get an email back saying "Oh, it didn't make it onto the truck this morning" as if this is some kind of mysterious roll of the dice if they.... do their damn job. They have ONE job, deliver the shipment, and they can't be bothered to even do that one job. I sent this to the sender, telling them to deal with it and that I want my money back. I have zero faith they even show up if I make another appointment, nor do I have any faith it will even arrive undamaged as so many others have said happened to theirs.