Reply from The Coach: Sexual Wellness, Supplements & Kegel appFeb 14, 2025
Hello! We’re very sorry to hear that, but we never hide the terms and pricing of the subscription. We clearly outline all conditions on the payment page, and within the app, you can manage your subscription and view its details in the Account Settings section. Please reach out to us at [email protected], and we will resolve the situation in your favor.
UPD.
2. Like most apps, we operate on a subscription model and do not offer one-time payment plans. I want to emphasize again that this is openly stated on the payment page, in the app, and in our Terms & Conditions. You can verify all of this information yourself.
3. Unfortunately, it’s difficult for us to comment without a specific description of the issue. You mentioned that you paid for the app but did not receive it, but that is not possible. Even if there were issues with subscription activation, a single request to our support team would resolve everything.
4. Since you haven’t identified yourself, it’s difficult for us to verify this, but we respond to all inquiries within 24 hours. In rare cases, when we receive a high volume of requests, we send a message informing users of a slight delay. Please check your spam folder—our response may have ended up there.
5. Once again, we are sorry to hear this, but tens of thousands of satisfied users of our app would disagree with your statement. Regarding the claim of not receiving the service, please refer to the explanation above.
6. We have a large number of independent positive reviews, which can be verified not only on Trustpilot but also in app stores.
I understand your frustration and emotions, but I kindly ask you to resolve this matter through our support team, as we are unable to identify you here.
