Reply from The AI OwnersSep 23, 2026
Hi Sonia,
Thank you for sharing your experience. We've read your review carefully and want to respond openly, both to you and to anyone reading.
About the training and what we present
Our videos, courses, and training materials are built to give clients a clear, step-by-step path to building an agency. We stand behind that content. We are also honest that training alone doesn't create results. Outcomes depend on consistent execution of the daily action items, sales calls, and the steps laid out in the program. No business result is guaranteed, and we never present it as guaranteed.
About the costs involved
Starting an agency comes with real expenses beyond the program fee, like ad spend, software such as GoHighLevel, and phone add-ons. Our fulfillment team is an optional service. We walk through these costs on the initial call before anyone joins so there are no surprises. We understand how discouraging it is to invest in a business and not see the return you hoped for, and we don't take that lightly.
About the coaching changes
We know the coaching changes you experienced were disruptive. When a coach fell short of the professional standard we expect, we acted quickly to replace them, introduced you to your new coach, and extended your program time so you wouldn't lose out. We're sorry that period affected your experience, and we hold ourselves accountable for it.
About the guarantee and the fresh start we offered
Our 90-Day Money-Back Guarantee requires completing the daily action items and the required sales calls during the 90 days of running your agency. These requirements are explained before joining and written into the agreement every client signs. After your first review, we asked for the chance to make things right. You agreed with our support coach to restart your 90 days, and we offered to meet you halfway. We were clear that if we didn't follow through on our side, you were free to share your experience publicly. We never pressure anyone to remove a review. The restarted 90 days were not completed, which was the agreement we both made.
About your refund request
Your community coach, who was your direct point of contact, followed up with you after your email. We recognize the response took longer than it should have, and we own that. We'd prefer to keep account details private, but out of fairness to everyone reading, we need to be clear: the eligibility requirements for the guarantee were not met, which is why the refund was not approved.
Sonia, we're sorry this wasn't the outcome you were hoping for. If you'd like to speak with us directly, you can reach us at [email protected]
— The AI Owners Team