Excellent
Based on 223 reviews
The Bubble Factory4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's natural artisan bar soap made by hand in Mesa, AZ 🇺🇸 Clean, affordable, and built on family values.
The Bubble Factory (thebubblefactory.com) has 223 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 7 reviews with 1 star · Clear filters
Deborah T.
Placed a reorder a month ago and haven't received it. When I contacted customer support they did nothing. Also, which soaps are 100% natural and which aren't is not clearly labeled on the website. Their 100% natural soaps are a good product, but the lack of information on the website and poor customer service have me looking elsewhere for soaps.
Claudia G.
I went to Arizona to visit my daughter and celebrate Mother's Day. She gave me a candle-making course as a gift, which I loved. I also bought several soaps there, including the lavender one, which I adored. I made a purchase on their website because Amazon doesn't sell the three-soap set. I bought them well in advance since I was returning to Mexico soon. The website said shipping could be by mail, which takes one day, or by courier, which takes four. I chose mail, considering it could take two or three days. After nine days, I hadn't received any updates on the shipment until I sent an email. They told me they hadn't shipped it because they were having problems with their labels. I didn't receive any emails about this issue, no notifications, just a response that you don't send overnight, and that I should have bought it on Amazon. I couldn't get the soaps, and I returned to Mexico very disappointed with the service.
Reply from The Bubble FactoryAug 4, 2026
We’re truly sorry that your experience didn’t meet your expectations. We completely understand how disappointing it was not to receive your order before returning to Mexico. As we shared in our email, we experienced an unexpected issue with our shipping labels that delayed your order. We also wanted to clarify that, as a small business, we unfortunately don’t have the one-day shipping capabilities that Amazon offers, even when USPS is selected as the shipping method. Because we knew you wouldn’t receive your order in time, we immediately canceled it and issued a full refund. We also reached out to offer you a complimentary bar as an apology for the inconvenience, but we never received a response. We truly appreciate that you visited our store and fell in love with our soaps. We hate that your online experience didn't reflect the level of service we strive to provide, and we sincerely hope we'll have the chance to serve you again in the future.
Dora G.
Bought Patchouli Mud 3 pack and very disappointed. There is absolutely no patchouli scent! No scent of anything.
Reply from The Bubble FactoryJul 14, 2025
We’re so sorry to hear you were disappointed with your Patchouli Mud bars. That is not the experience we want for our customers. Thank you for bringing this to our attention. 💛 Please reach out to us directly at [email protected] so we can look into this and make it right.
Brandon H.
Dont care for the smell.
Reply from The Bubble FactoryMay 27, 2025
We’re sorry to hear the scent wasn’t quite what you were hoping for. We saw that you ordered the Patchouli, which is definitely one of our boldest bars, and we understand it’s not for everyone! I’ve sent an email to the address listed on your order, as we’d love the opportunity to make this right. Thank you for giving us a try. We hope we can help you find a scent that’s a better fit! ~The Bubble Factory Team
coed G.
I received my order today, ordered 3 patchouly mud , very disappointed ! All the reviews I read said it smelled wonderful sad to say mine had NO SMELL AT ALL. I love the smell of patchouli but I fell for another fb review. Hopefully you’re not as naïve as I was.
Reply from The Bubble FactoryMay 6, 2025
We’re so sorry to hear you were disappointed with your Patchouli Mud bars. That’s definitely not the experience we want anyone to have. We take scent quality seriously and want every bar to arrive smelling just as expected. We’d love the opportunity to make this right. Please email us at [email protected] so we can send you a fresh replacement that lives up to the promise. Thank you for your feedback. It helps us improve and serve our customers better. – The Bubble Factory Team
marty
smells good, but cheaply made soap. seems to have substituted the needed oils for cheaper chemical imitations
Reply from The Bubble FactoryMar 19, 2025
Thank you for sharing your feedback. We’re sorry to hear that our soap didn’t meet your expectations. At The Bubble Factory, we take pride in crafting high-quality products, and all our soaps are precisely labeled to reflect their natural composition. We exclusively use high-quality base oils and essential oils in our formulations. The only exception is our Patriot Bar, which includes fragrance oils and is labeled accordingly at 97.7% natural. Every other bar in our collection is made with pure, natural essential oils to ensure a premium experience. Your comments are important to us, and we’d love the chance to learn more about your experience. Please feel free to reach out to our team directly, and we’ll do everything we can to address your concerns and make it right. Thank you for helping us continue to improve!
Sandra W.
Didn't have any smell
Reply from The Bubble FactoryJan 21, 2025
Hi Sandra! Thanks for sharing your experience. We understand you felt that your product didn't have any smell. Because we use pure essential oils, our soaps will not smell as strongly as others using synthetic fragrances that contain additives to enhance the scent. We will be reaching out to you via email to further rectify the situation!
