Usually bad
Averaged over 16 reviews
Ratings for honesty, price, timing and the result show up after 5 customers have given them.
Self-Directed IRAs allow you to invest in alternative assets, such as real estate, gold and private placements. Contact The Entrust Group to learn more.
How is The Entrust Group (theentrustgroup.com) doing on Folks Told? Across 16 reviews, customers have given it an average of 1.0 out of 5, and every one of them can be read here.
16 published reviews so far
Anonymous
No communication from them on the status of my inherited IRA's. I've called numerous times and sent emails with no response. Been over 2 months and the accounts still aren't created. Other banks, the inherited IRAS were created in less than 2 weeks.
Vzbx B X.
Awful Ai slop used in adverts.
D'Courts
Guess I'll pile onto the negative experiences. Had a n IRA that was sitting there for years with entrust group--just languishing. When I finally decided to transfer it to another investment vehicle entrust group hit me with insane administration fees. They are exactly what their record says they are.
Jack
All the previous bad reviews of this group are spot on. I've never experienced what I must assume was negligence. There is no way that their terrible service could possible be incompetence. It must be deliberate. I have never written a bad review about any business before. But folks need to be warned to not engage with The Entrust Group.
Chris R.
I have had The Entrust Group as custodian of one of my IRAs for over 8 years. Initially all was fine, however that was then and now things aren't good. Their fees for doing transactions have become extreme and attempting to do a Roth conversion of an asset that Entrust listed, has become a nightmare - enough that I have opened a case with FINRA. My advice - STAY AWAY....
L B.
I just could copy and paste from the comments below. Issue after issue that I have dealt with them over the past couple years. The latest is that I did a distribution from my IRA to my personal account. I received notice from the depository that the metals hit my personal account on Dec. 9th, three weeks after the request. Now on Jan. 11th the activity has not been posted on my account, BUT Entrust made sure that they charged me for the metal storage that I also paid storage fees in my personal account. Company is very unresponsive.
Fabio
This company is totally unprofessional. I gave them a benifit of doubt and allowed them to send me their offer via email. I said I would make my mind, they called me and I confirmed I was not interested. Since December last year they alrady called me dozens of times, generating phone numers from all over Europe, I asked them multiple times to stop, they keep calling me in an harrassing manner. They even identified them semlves as other companies inittially, once they said that they were calling from Revolut. Revolut does not call you like that, and later on explained they they have a partnership with them, which I jardly doubt. There is a clear illegal and harrassing approach. Be carefull with them!
Jim B.
I can only echo what others have said. They are impossible to deal with. Very responsive when you set your account up, of course... But after that?...nothing but total frustration. You can never get someone on the phone. Very long wait times for a return call OR email. Transactions ALWAYS have a problem. Stay away from these people.
