The Epoch TimesReviews of theepochtimes.com

Reply from The Epoch TimesSep 20, 2024

Dear Timothy, Thank you for your feedback. We value our readers’ input tremendously and will pass on your opinion to the Editorial team and management. Would you also be kind enough to provide us with a few examples of those articles you were dissatisfied with? May we ask you to open a support ticket online at https://help.theepochtimes.com/hc/en-us/requests/new (with reference ID: TrustPilot#240908)? We’d love to understand more about your concerns. We welcome and value feedback on our articles, but one does need to be a paid subscriber to leave comments below the articles. Due to the overwhelming participation on our articles, we sometimes need to limit which articles readers can submit comments on. Technically, it also helps avoid certain problems caused by unverified spam accounts and bots. We hope you can understand that. We’d love to hear from you, though. If you are up for it, would you please submit a support ticket to us at https://help.theepochtimes.com/hc/en-us/requests/new? This way, one of our customer service representatives will be able to reach out to you and chat with you about any other concerns you might have. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) Our customer service staff will be happy to hear from you and pass on your messages to our Editorial team. We hope this helps clear up some of your concerns, and we look forward to hearing from you! Best regards, The Epoch Times Customer Service

Reply from The Epoch TimesSep 20, 2024

Dear Rolling Stone Man, We are very sorry to hear about your experience and sorry to see you go. The simplest way to cancel your subscription is by visiting your Customer Self-Service Portal and clicking on the “Cancel my subscription” button on the “Manage my subscription” page. This process should allow you to cancel your account online without going through any other customer service channels. We had our staff test it just now, and it works! We take your feedback seriously, so we’d like to investigate further into your situation. Can you please open a support ticket with us online at https://help.theepochtimes.com/hc/en-us/requests/new (with reference ID: TrustPilot#240904)? This way, one of our customer service representatives will be able to reach out to you and investigate further if there are any other issues with our site or subscription functionalities. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We hold our readers in high regard, recognizing their desire for the full truth presented without bias. Our goal is to honor that trust by delivering fair, balanced reports that provide a comprehensive understanding of each story. We hope that by subscribing to The Epoch Times, our readers can access everything they need to stay informed. While we strive for excellence in every story, we acknowledge that we may not always meet that standard. We greatly value your feedback, which helps us improve, and we remain committed to working hard to meet your expectations. Best regards, The Epoch Times Customer Service

Reply from The Epoch TimesSep 10, 2024

Dear ModernModecai, Thank you for taking the time to share your thoughts with us. We sincerely value your feedback and appreciate your time as a subscriber of The Epoch Times. We hold our readers in high regard, recognizing their desire for the full truth presented without bias. Our goal is to honor that trust by delivering fair, balanced reports that provide a comprehensive understanding of each story. While we strive to meet these high standards in every report, we acknowledge that we sometimes make mistakes, and we apologize for the mistakes we made. Our mission continues to focus on delivering truthful, independent news free from external influence. This guiding principle has been inspired by our founders’ experiences in communist China, and it remains central to everything we do. As far as we understand, our website does not have an edit post function. Unless the comments contain harassment, profanity, or disrespectful language towards our staff, the organization, or unrelated comments about the article or any commercial promotions, we keep the readers’ feedback/comments as-is. Thank you again for being a part of our community, and we truly appreciate your thoughtful feedback. We are always here to listen, and if you are up for it, would you please submit a support ticket to us at https://help.theepochtimes.com/hc/en-us/requests/new? This way, one of our customer service representatives will be able to reach out to you and talk to you directly. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We greatly value your feedback, which helps us improve, and we remain committed to working hard to meet your expectations. We hope that by subscribing to The Epoch Times, our readers can access everything they need to stay informed. We hope this helps, and we look forward to hearing from you soon! Best regards, The Epoch Times Customer Service

Reply from The Epoch TimesSep 24, 2024

Dear Wanda, Thank you for your feedback. We value our readers’ input tremendously and will pass on your opinion to the Editorial team and management. Would you also be kind enough to provide us with a few examples of those articles you were dissatisfied with? May we ask you to open a support ticket online at https://help.theepochtimes.com/hc/en-us/requests/new (with reference ID: TrustPilot#240802)? We’d love to understand more about your concerns. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We hold our readers in high regard, recognizing their desire for the full truth presented without bias. Our goal is to honor that trust by delivering fair, balanced reports that provide a comprehensive understanding of each story. While we strive to meet these high standards in every report, we acknowledge that we sometimes make mistakes, and we apologize for the mistakes we made. Our mission continues to focus on delivering truthful, independent news free from external influence. This guiding principle has been inspired by our founders’ experiences in communist China, and it remains central to everything we do. We greatly value your feedback, which helps us improve, and we remain committed to working hard to meet your expectations. We hope that by subscribing to The Epoch Times, our readers can access everything they need to stay informed. We hope this helps, and we look forward to hearing from you soon! Best regards, The Epoch Times Customer Service

Reply from The Epoch TimesJul 31, 2024

Hi Biara, thank you for your feedback. We take these very seriously and like to resolve them as soon as possible. Regarding the article you mentioned, is it this one? POTS: Symptoms, Causes, Treatments, and Natural Approaches Postural orthostatic tachycardia syndrome is a condition that causes rapid heart rate and affects between 1 and 3 million Americans—mainly premenopausal women. Postural orthostatic tachycardia syndrome (POTS), also called postural autonomic tachycardia, is a condition marked by an unusually rapid rise in heart rate when transitioning from a sitting or lying position to standing. This prevalent blood circulation disorder is estimated to affect between 1 and 3 million Americans. POTS is also a form of dysautonomia, a disorder of the autonomic nervous system. Article link: https://theepochtim.es/6kp48v Could you please explain how it is incorrect? We will discuss with the editors to address it accordingly. Regarding your edit, our editors also provided these links from official sources regarding the definition: https://www.ninds.nih.gov/health-information/disorders/postural-tachycardia-syndrome-pots https://my.clevelandclinic.org/health/diseases/16560-postural-orthostatic-tachycardia-syndrome-pots We hope that you can have a look and reconsider your rating, or please let us know if there's other information you need. Thank you

Reply from The Epoch TimesSep 24, 2024

Dear Brittney, Thank you for your feedback. We value our readers’ input tremendously and will pass on your opinion to the Editorial team and management. Would you also be kind enough to provide us with a few examples of those articles you were dissatisfied with? May we ask you to open a support ticket online at https://help.theepochtimes.com/hc/en-us/requests/new (with reference ID: TrustPilot#240722)? We’d love to understand more about your concerns. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We hold our readers in high regard, recognizing their desire for the full truth presented without bias. Our goal is to honor that trust by delivering fair, balanced reports that provide a comprehensive understanding of each story. While we strive to meet these high standards in every report, we acknowledge that we sometimes make mistakes, and we apologize for the mistakes we made. We greatly value your feedback, which helps us improve, and we remain committed to working hard to meet your expectations. We hope that by subscribing to The Epoch Times, our readers can access everything they need to stay informed. We hope this helps, and we look forward to hearing from you soon! Best regards, The Epoch Times Customer Service