Reply from The Farmer's DogSep 18, 2024
Thank you so much for providing us with this feedback, John. We apologize for any confusion caused in regards to your order frequency and price breakdown for future shipments. Although, we are a subscription service that can be cancelled at any time, we strive for clear communication and make sure to send email reminders in regards to any upcoming orders.
Furthermore, we realize that each person's individual budget is different. With this in mind, we're always happy to look at other ways to include fresh food while also taking cost into consideration.
Lastly, we completely understand your concern in regards to the health and safety of your dog. While we understand that every dog has unique dietary needs, we wanted to assure you that we are committed to providing high-quality, fresh, human-grade food with the health of the dogs being top of mind. That said, if you can please send us an email at [email protected] and mention this review, one of our specialists will be happy to answer any questions you have in regards our fresh recipes as well as the different plans we can offer for your dog.
With that in mind, I see a specialist was able to reach out to provide further support. If you end up having any questions/concerns, feel free to reach out as we are always here for you.