FashionPassReviews of thefashionpass.com

Do not use this service! I loved the items I’d get and returning was always easy. HOWEVER, I was charged $87 for a pair of earring I never even got a chance to wear because I wore my own personal jewelry. I had them in the return package, felt for them before sealing the bag, and then later in the week I see I was charged $87 for earrings! Now I’m down $87, no earrings, & cancelled the service. Customer service is dragging it out saying they need to check security cameras from the warehouse, contact fedex, blah blah blah. They’re not even offering me something in return for this charge! So upset and disappointed. I’m not an idiot I’m careful with jewelry and counted every piece of items borrowed before dealing the bag! Not worth the price and the risk of them losing things in the warehouse and charging you for it. - Alejandra I’d love to hear back from FashionPass on how they resolve these issues….

So far I’ve had a good experience with FashionPass. I received my order on time and the clothing was in good condition. A customer service rep reached out to me to see how my experience was as a new customer, which was a nice touch.

FashionPass has been such a blessing! Being a mom the days or nights that I have for myself to go do something out of the norm I was looking to buy an entirely new outfit, now I can rent for these occassions and rent things that I may never have the ability to purchase on my own! It is truly amazing!

FashionPass has been an absolute game-changer! Their clothing options are amazing, with many stylish pieces that keep my wardrobe fresh and fun every month. I have the highest package, and it's easily worth every penny. Plus, their customer service is top-notch—super responsive and always helpful. I love picking out new looks each month and switching things up. DO IT!

Okay, my first experience using Fashion Pass was fine. But this time, I ordered an item that took five days to receive after paying $125 monthly. Then I returned the items to unlock the second 5 items, which was three days ago, and I have a receipt that FedEx scanned, but after three days, so day four, it's still not unlocking my next order, and I'm unable to place any items. I contacted customer service, and they said my return was scanned and I should be able to place an order, which is a lie. Its still not resolved and I'm just waiting to use service I paid for. Please do not use fashion pass.

Customer service here is a joke! I returned something and they claim they didn’t get it— seems a lot of people say this has happened to them. They then charged for said item I returned and I emailed them saying it was returned why did I get charged etc etc. they then told me they would refund me in good faith. Sounds great right? They refund me and while it’s still pending in my bank they cancel the refund! What big company does that?!?! It’s actually insane I emailed them and have yet to hear back.

I placed an order and one of the items didn’t arrive. It was an accessory (and not something I typically order) so I didn’t notice until I was packing the items to send back. When I wrote them they said it was scanned on their end so if must be in the package and would open a case. Never heard back Also their website is VERY MISLEADING. It clearly says “Get a new order as often as you want, for one flat price paid monthly.SWITCH AS OFTEN AS YOU LIKE: Send your items back by dropping them off at FedEx. Once we get your items back, you instantly get to pick new ones.” But this is not the case at all. If you want to do that you have to pay additional fees

Great customer service… had a pretty sizable issue that customer service worked out for me. Though I should had never dealt with the issue to begin with— it’s part of business and things happen but the CS team — amazing thanks again