Reply from Flip SecretsDec 3, 2024
Hey Felton! Thanks for your feedback that you are finding incredible value in our community! It is one of our most valuable resources and is sometimes underutilized. That is the place to lean into for long term success and there's nothing else like it out there. Combined with our easy to follow masterclass videos and resources, and the 6 weeks of accountability coaching to get you started right, it's got something for everyone.
We did check in on your report here that your coach didn't show up, we take great pride in our team and standards being top notch so whenever we hear something like this we do a full audit.
I am glad to see you have already been in contact with your coach and were able to review your calls and realize that all scheduled calls were fully attended to:
Oct 10 - full call
Oct 18 - call made and you requested a reschedule
Later Oct 18 - full call
Oct 26, Coach called 2x and it went to voicemail
Oct 27th - full call
Nov 5 - coach called and got your voicemail
Nov 8th - coach called 2x and got voicemail
Nov 9th - coach called, got voicemail
Nov 14th - full call
Nov 24th - 2 successful calls. It got cutoff in the middle due to a lost connection so he called back to complete it
Thanks again for your great feedback about our program's community and networking aspects! I'm glad you found incredible value there.
***** EDIT 1-13-2025 to reply to original posters edit *****
Hey Felton, Trust pilot doesn't notify us when a review is updated, so I just happened to notice your edit and wanted to reply so we can serve you better.
Definitely email us at [email protected] for any support or clarity you need. Our CRM automatically records every interaction exactly for scenarios like this, and that is the record we reported above.
We are humans helping humans, so it is always possible that something gets missed or messed up, that's why we have checks and balances. Your honest feedback is 100% what we want. And when we hear something wasn't absolutely awesome with someone's experience, we love the opportunity to help improve and support you to ensure you get what you came here for. That's the way we earn our 5-star reviews is by listening and serving and providing what we promise to provide.
If your goal is to receive help, we'd love to give that to you :) To date we have received no emails to us at the support line noted above. As this is a public review site, all we can do is reply here and suggest you reach out to our support team who is equipped to give you the support you need.
Thanks again for your honest feedback. We truly appreciate it