Excellent
Based on 42 reviews
The Forged Blade4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Forged Blade is a rustic collection of chef knives designed for at home chefs, BBQ lovers, knife enthusiasts, and adventurers who are looking to bring their knives with them hunting, fishing, camping, hiking, and backpacking.
The Forged Blade (theforgedblade.com) has 42 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
42 approved reviews, newest moderated first
John R.
The blades are great. And SHARP? They are really sharp. You gotta really pay attention when you are using them, if not, you might wind up like me. Three wounds (minor) from not keeping my fingers clear. All in all great knives, great quality,
Mark M.
The knives we received were very high quality and very sharp. We ordered a set and an additional knife along with the leather roll. The original promotion stated that if you buy a set of knives, you get a free knife. I forgot to add the free knife to my cart, so I didn't receive one. However, when I contacted customer support, they honored the offer and sent me a free knife of my choice. Now that's customer service! We will be buying more in the future!
Barry Joel M.
I received the knives and was dissatisfied with the quality. I immediately attempted to return the knives (unused and in original packaging) and was told I had to document with photographs as proof of their condition and provide reasons for why I was returning them, despite their "satisfaction guarantee". Despite my objection, I complied with this request. In the meantime, customer service advised me that if I disputed the charge with my credit card company they would refer the case to collection. Even if this is their policy, in this age of easy (and advertised easy) returns, it is highly unusual for a company to even utter the word, "collection". Especially when they are not even honoring their own policy. I never write bad reviews, but threatening customers while simply just not honoring customary return etiquette is unacceptable. Steer clear. Champagne products? Beer customer service.
Reply from The Forged BladeJul 15, 2024
Hi Barry, Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction and the experience you've had with our return process. We strive to provide high-quality products and excellent customer service, so it's disheartening to learn that we fell short in your case. Firstly, we'd like to clarify that our intention is never to make our return process difficult or to cause any inconvenience. Our satisfaction guarantee is designed to ensure that our customers are happy with their purchases, and we take every return request seriously. Regarding your experience, it appears there was some misunderstanding. We only mention collections when a bank dispute is filed before contacting us directly. We handle numerous fraudulent disputes and must protect our business accordingly. We understand this might have come across harshly, and for that, we apologize. We ask for photographs and reasons for returns to improve our products and services. This helps us understand what went wrong and how we can prevent similar issues in the future. Your feedback is invaluable to us. Additionally, after receiving your email, we promptly sent you a return label to facilitate the return process. We regret any distress this situation caused and are here to assist you further. If there are any unresolved issues or if you need additional support, please reach out to our customer service team directly, and we will make sure to address your concerns promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Rob
I’ve heard great things about their knives. The owner seems like a legit guy, who cares a lot about his customers experience.
alberto D.
I bought a few different knife sets from the Forged Blade and these are incredible. The style, quality and sharpness are second to none. Katie Smith from customer service was extremely helpful in making sure I was totally satisfied with my purchases and I will be buying more. Job well done!
Mallory M.
I bought the Wildrose Damascus 5 piece knife set and couldn't be happier. They're truly a work of art and so incredibly sharp! Worth every penny.
Lou F.
Excellent quality and top notch customer service. I am a repeat customer and recently ordered the 3 Piece Chef Knives set.The cleaver was a bit loose at the handle. When I reached out, Katie responded back in less than 24 hours and shipped out a replacement cleaver within 48 hours of my original email! If you’re in the market for quality cutlery, Forged Blade is the only place to shop.
Jim M.
Awesome knives, got the wild rose 5 piece and absolutely love them, sharp and beautiful.
