Mawalal S.
Follow up was great and the product was…
Follow up was great and the product was delivered on time as promised.

Excellent
Based on 12 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At The Fountain Direct, we’re a family-owned and operated business with a clear mission: to protect and preserve our planet’s most valuable resource, WATER, while helping you save money, reduce plastic waste, and make clean water more accessible and effortless for your community.Every product we offer is selected for its quality and performance from trusted U.S. manufacturers. Many of our solutions are made to order, ensuring the perfect fit and decades of reliable service.Our customers are schools, parks, businesses, contractors, and even homeowners who understand that paying for true quality once is better than dealing with the headache and higher cost of replacing low-cost options every few years. If you want a reliable, hassle-free solution you can count on for years to come, you’ve come to the right place.
The Fountain Direct (thefountaindirect.com) has 12 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
12 approved reviews, newest moderated first
Mawalal S.
Follow up was great and the product was delivered on time as promised.
Angela
I was very impressed when after placing an order there was a personal phone call placed to make sure everything was received and working OK. Later, when an issue did come up with the product under warranty, they were very helpful in getting me directly to the people I needed to contact and also once again followed up to help get the issue resolved.
Jerry J.
Good price, fast delivery. Helpful customer service.
Albina S.
Very trustworthy business. Both my fountains came in great condition. Highly recommend
Fabian A.
Great service and advice, prompt quoting, and quality products—it was a 10/10 experience.
Reply from The Fountain DirectJul 10, 2026
Thank you so much Fabian! It was a pleasure for us. We're here if you need anything else and thanks again for the review it helps us a lot
Austin R.
After searching everywhere for a touchless water dispenser that met my specific filtration needs, this was the only business that delivered. The unit works flawlessly and the DIY installation was completely hassle-free, guided by straightforward, easy-to-read instructions. It is an excellent product that functions exactly as advertised.
Reply from The Fountain DirectJul 10, 2026
Appreciate you Austin! Thanks for choosing us
DJ
Great product!
Reply from The Fountain DirectJul 10, 2026
I hope you enjoy it. Thank you for the review!
Joepet M.
Vincent is a great asset to the company. He is professional, patient, and helpful in many ways. What a great experience!
Reply from The Fountain DirectJul 10, 2026
Thanks Joepet, Vincent is the one! Always ready to help. Thanks for sharing your experience with us