Arnold B.
Great Company Easy to buy from and…
Great Company Easy to buy from and Great Prices AAA+++++

Great
Based on 73 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Audio Production Software - DAWs, Plugins, Virtual Instruments and more!
The FX Chain (thefxchain.com) has 73 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
73 approved reviews, newest moderated first
Arnold B.
Great Company Easy to buy from and Great Prices AAA+++++
jean T.
I did purchased a software xpand2 in your company and it never work, and I been asking the company to make the software work. You are not doing not think. After asking you to give the right product in and back for talking, you finally block me for any other conversation. I believe the Fx chain is just a SCAME. I’m asking to everyone to go some where else if you want to purchase a software. FX CHAIN COMPANY is just a SCAM and scammer company. Do not give away your money as I did.
Reply from The FX ChainNov 28, 2025
Hi Jean, We are sorry to hear that you were frustrated by this experience. However, after carefully reviewing our inbox, spam, support system, and messaging logs, we did not receive any support requests or emails from you regarding Xpand!2 prior to this review. At no point did we block you from communicating with us. That said, we still took action on your behalf. We contacted the software manufacturer to assist with technical support, and we have also issued you a full refund for your purchase to resolve the matter in good faith. If you need any further help in the future, you may contact us directly at [email protected] and we will gladly assist. – The FX Chain Support Team
Gray
Good price, good product and instant delivery via email
Aylin K.
I purchased the RX 11 Standard crossgrade and was initially worried because I didn’t receive the license code immediately, even though the website mentioned “instant delivery.” After reaching out via email, I received a reply the same weekend confirming that it was a manual delivery (and a crossgrade license), which I hadn’t realized. I confirmed my eligibility, and they followed through and delivered the license shortly after. While I do wish the website had been clearer about the crossgrade terms and delivery not being instant, I appreciate that they did respond and help me over the weekend, which is rare for plugin resellers. In the end, I got what I paid for and everything installed and activated successfully. Just make sure you check whether it’s a crossgrade before purchasing. ✅ Would consider buying again, now that I understand how they operate.
Johnny's auto R.
Your fast response and shipping and I've never had an issue with the products and with the quick response even when I didn't need the part,the customer service was courteous,very helpful and immediate I recommend your company to any shop
Rashawn B.
The product never worked with my cpu and I never received a refund.
homie_hodor
Everything was great.
Christopher T.
What I ordered they showed as if it was still available. Bought it and they didn’t have it available. They don’t need to advertise anything they no longer have available
Reply from The FX ChainJan 22, 2025
Thank you for taking the time to leave your feedback. We sincerely apologize for the inconvenience caused by the issue with your order. At the time of your purchase, there was an unexpected discrepancy in our inventory system that resulted in the item being shown as available when it was not. We take full responsibility for this error and want to assure you that we acted as quickly as possible to notify you of the situation and issue a full refund. We deeply value your trust, and as part of our commitment to improving, we’ve since corrected this issue to prevent similar occurrences in the future. We genuinely regret that your experience fell short of our usual high standards. If there’s anything further we can do to make things right, please don’t hesitate to reach out to our customer service team directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.